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CRM
Cloud contact centre solutions: CIO checklist
Apr 16, 2013 Interactive Intelligence makes a case for the cloud call centre
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CRM
Changing lanes
Dec 07, 2009 Secret CIO finds his new life strangely unsatisfying.
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CRM
Changing times
Sep 01, 2009 Venkat Raghavan, general manager of Al Futtaim Technologies, relates his experiences as a regional system integrator – and how his sales pitches have had to evolve to keep pace with the technology.
