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CRM
Cloud contact centre solutions: CIO checklist
Apr 16, 2013 Interactive Intelligence makes a case for the cloud call centre
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CRM
CIOs can support a better customer experience
Mar 17, 2013 The CIO role may not be customer-facing, but the IT organisation can do a lot in terms of better availability and management of customer data, to improve the customer experience, according to Graham Mansfield of Oracle
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CRM
Sage launches new version of ERP in Middle East
Feb 20, 2013 Sage showcases capabilities of new Sage 300 ERP
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CRM
Interactive completes Oman call centre rollout
Feb 18, 2013 Muscat Municipality now using II’s CIC solution for customer support hotline management
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CRM
Dubai Roads & Transport Authority upgrades CRM
Dec 09, 2012 Second phase of CRM project includes social media, new Dynamics modules
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CRM
Focus Softnet launches CRM update
Dec 05, 2012 New version includes thin-client capabilities, Outlook integration
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CRM
LS2 bags Microsoft accolade
Dec 04, 2012 Consulting firm named Dynamics Best Implementation Partner of 2012
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CRM
Investing in customer experience
Nov 13, 2012 Oracle has recently expanded its CRM portfolio with a wide range of acquisitions
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CRM
Business apps surge
Jun 19, 2012 The SMB business applications market in the Middle East has continued to boom with vendors increasing their focus in this segment. For solution providers, this is a sector that offers solid margins.
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CRM
Microsoft and BSolutions offer hosted CRM
Jun 25, 2012 BSolutions offering Microsoft Dynamics CRM through hosted model