Etisalat unveils customer care portal on Twitter

UAE telco launches dedicated customer services portal on Twitter

Published Monday, 16 July 2012
By Roger Field

UAE telco Etisalat has beefed up its presence on Twitter with the launch of a dedicated customer care account.

The telco, which already has more than 80,000 followers on its main @EtisalatUAE Twitter page, is now handling customer queries and complaints from a separate account @Etisalat_CS.

"We've launched an exclusive Twitter account to assist you better. Please follow @Etisalat_Care for more. RT & spread the word!," the telco tweeted from its main Twitter account.

The new account invites followers to contact Etisalat for support and services between 9am-9pm on weekdays and between 10am - 7pm on weekends.

The new page has already pulled in more than 200 followers since its launch earlier today.

Du, Etisalat's competitor in the UAE, handles customer queries from 9am-9pm on weekdays from a single Twitter account, @dutweets, which has some 80,000 followers.