Etisalat launches Managed Voice (PBX) services
Managed voice (PBX) is part of Etisalat's extensive managed services portfolio and provides end-to-end telephony solutions to enterprise customers
Published Wednesday, 6 June 2012
By Clayton Vallabhan
Managed voice will allow businesses an end-to-end voice solution, thereby reducing total cost of ownership. Etisalat says: ‘The new enterprise telephony services will include end-to-end telephony solutions including network infrastructure design and engineering, installation, configuration and test turn up, and operation and life cycle support.'
Commenting on the new service, Abdulla Ebrahim Al Ahmed, acting senior VP, Business Solutions, Etisalat said, "We will extend your reach by reaching your extension, in a proactive, fully managed and hassle-free manner. Voice communication is an extremely critical and yet often an ignored aspect of business. Being a basic element of communication process, ensuring high quality of voice communication is essential for business today. Through Managed voice service, businesses will now be able to monitor their voice communications performance and proactively reduce network anomalies and ensure faster problem resolution. Moreover, businesses will also be able to prioritise traffic, based on business requirements".
"Managed Voice offering will enable customers to implement a seamless IP Telephony solution that will not only provide higher cost savings and productivity enhancements, but also ensure high network availability, technology scalability and much more," added Abdulla Ebrahim Al Ahmed.
Managed Voice (PBX) will strengthen Etisalat's managed services proposition which aims to offer its customers flexible, secure services and comprehensive support.