Hotelier’s Unsung Hero of the Year
A category open to anyone that works in hotel operations. This award is for the real unsung heroes; those that chop vegetables all day, sweep lobby floors, valet parked cars, clean rooms, and always manage to have a smile and a ‘Can do’ attitude. Testimonials from staff members and guests are welcome.

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General Manager of the Year
A role model to all associates, the General Manager of the Year tackles all business challenges head on, and still makes time to meet and greet guests and talk to line staff on a daily basis. This award is not about hotel performance. It rewards a General Manager who has a passion for their work so great that they go beyond the call of duty and are as willing to muck in and get their hands dirty to get a task done as they are to make big business decisions.

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Green Hotelier of the Year
The Green Hotelier of the Year can come from any area of the hotel, provided they are committed to improving the sustainability of their property, and the awareness of 'green' issues among colleagues and friends. Examples of green initiatives implemented at the property are welcome - particularly if they are able to demonstrate financial benefits as well as environmental benefits.

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Marketing/PR Person of the Year
Creativity, style and endless enthusiasm are the key strengths the Marketing/PR Manager of the Year should possess. They are responsible for creating a hotel’s personality, brand image and awareness in the market place. The nominee should also be known for their ability to capably manage all members of the press, from sales reps to journalists. Examples of PR and marketing campaigns are welcome.

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F&B Manager of the Year
The F&B Manager of the Year concentrates on creating innovative promotions, diner loyalty schemes and partnerships with supporting brands to serve up a unique dining experience. Managing and motivating staff effectively is also integral to this role.

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HR Person of the Year
It’s not only the guests that need taking care of. Ensuring employees are happy in their workplace goes a long way to ensuring guest satisfaction, which is why HR is such an important department. Examples of HR structures as well as staff testimonials are welcome.

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Chef of the Year
Innovative menu creations, a team spirit, leadership qualities, and a character as happy front-of-house, conversing with diners, as back-of-house, creating new dishes, sum up our Chef of the Year. Menu examples and details of innovations, in terms of dishes and restaurant interior and ambiance, instigated by the chef, are welcome.

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Sommelier of the Year
Keeping up-to-date and monitoring wine trends and customer preferences are key qualities our Sommelier of the Year should possess. The ability to match different varieties of wines with food and making wine suggestions to customers are essential skills. The candidate should also be service-orientated and approachable and able to source top suppliers.

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Outlet Manager of the Year
Providing a personal service and motivating the F&B team are qualities to look for in the Outlet Manager of the Year. The results should speak for themselves: a high number of covers and low staff turnover.

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Procurement Person of the Year
Meeting suppliers, co-ordinating deliveries and getting the best value for money all affect a hotel’s bottom line, making the Procurement Person of the Year a valuable hotel asset.

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Concierge of the Year
The Concierge of the Year must have a ‘Can do’ attitude and be able to address every customer need. Service with a smile is paramount and hotel and local knowledge is essential.

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Stewarding Person of the Year
Truly a back-of-house role, stewarding ensures that a hotel's operations run smoothly, from changing light bulbs, to cleaning corridors.

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Laundry Manager of the Year
The Laundry Manager of the Year is someone who manages supply and demand, staff rotation and guest requests without getting in a tangle. Thinking green to save costs and the environment are also key assets. Examples of good practice are welcome.

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Housekeeper of the Year
Attention to detail is paramount for a successful Housekeeper, ensuring rooms are always ready for arrival and maintained to the standards customers expect. The Housekeeper of the Year runs a tight ship, but is respected by team members for their ability to be an organised perfectionist.

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Hotel Engineering Person of the Year
Carpenters, electricians, plumbers, gardeners and grounds staff ensure hotel operations run smoothly. They might be behind the scenes, but without them, the hotel’s services would come to a grinding halt. The Hotel Engineering Person of the Year is a reliable colleague who is dedicated to maintaining hotel standards.

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Accounts Person of the Year
A responsible, trustworthy and loyal character deserves the Accounts Person of the Year title. Not only do they pay the bills, manage large cash floats, and pay staff salaries, but some do the dirty work and chase up owed cash. Their number crunching skills are essential to ensuring the books are balanced.

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Spa Person of the Year
Spas are the new ‘must haves’ for hotels. The Spa Person of the Year keeps abreast of the latest product innovations, as well as leading the market in personalised service.

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Fitness Instructor of the Year
Fitness instructors really have the health and welfare of the hotel guest at heart. The Fitness Instructor of the Year works hard, is well informed and rarely breaks into a sweat when things get busy.

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