In 2004 25% of UK organisations reported that their business had been disrupted by loss of IT capacity and 23% by loss of telecommunications, 20% suffered a loss of people, 16% suffered from negative publicity, 10% suffered from negative publicity 10% were adversely affected by floods or high winds *. Frightening statistics, but true none the less.

A Survey of 450 businesses in late 2004 found that 66% had suffered downtime in the last two years, two third of those suffered at least every three months. Total waste could be as as high as £ 63.8bn in UK only. Costs include lost of sales, cost of repairs lower customer satisfaction and opportunities lost while the business is focused on fixing systems.