Categories of Awards
Airline of the Year
Awarded to the Middle East airline that has consistently delivered world-class service across the region and internationally during the past 12 months. Airlines are asked to provide evidence of exceptional performance, including examples of business innovation, inflight services, route expansions, aircraft fleet, alliance involvement, loyalty programmes, environmental care, financial performance and future expansion plans.
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Low Cost Carrier of the Year
As the market for budget travel in the Middle East experiences a boom, this category will honour the low cost carrier that has delivered world-class service across the region during the past 12 months. Airlines are asked to provide evidence of exceptional performance, including examples of business innovation, aircraft fleet, travel network, ticket pricing, inflight services, loyalty programmes, marketing campaigns and future expansion plans.
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Business Jet Provider of the Year
Awarded to the Middle Eastern company that has consistently delivered a world-class chartered service within the regional business aviation sector during the past 12 months. Companies are asked to provide evidence of exceptional performance, including examples of business innovation, aircraft fleet, interior design, range of services, financial performance, geographical coverage and future expansion plans.
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MRO Company of the Year
Awarded to the company that has consistently delivered a world-class MRO (maintenance, repair operations) service to the Middle East aviation industry during the past 12 months, allowing customers to deliver safe airline operations with a reliable aircraft fleet. Companies are asked to provide evidence of exceptional performance, including examples of business innovations, regional coverage, range of services and industry certification.
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Inflight Services of the Year
Awarded to the Middle East airline that has consistently delivered world-class inflight services across the region and internationally in the past 12 months. Airlines are asked to provide evidence of exceptional service, including examples of inflight innovations, food and beverage offerings, hi-tech services, entertainment and onboard shopping facilities.
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Airline CEO of the Year
Awarded to the Chief Executive Officer of a Middle East airline that has made a real difference in managing the company’s business operations, whether by their management skills, innovative vision or simply by applying the extra effort needed to get the job done. Testimonials from parent companies and clients are welcomed.
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Airport of the Year
Awarded to the Middle East airport that has consistently delivered world-class service across the region during the past 12 months. Airports are asked to provide evidence of exceptional performance, with examples of business innovation, traffic figures, excellence in service and product standards (including passenger and ground handling facilities), technology implementation, contribution to the growth of the regional aviation industry and future expansion plans.
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Duty Free of the Year
Awarded to the Middle East airport duty free that has consistently delivered world-class service across the region in the past 12 months. Operators are asked to provide evidence of exceptional performance, with examples of business innovation, range of retail outlets, profit figures, sales transactions, marketing campaigns and future growth plans.
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Airport Security Provider of the Year
Awarded to the airport security provider that has consistently delivered world-class service across the region in the past 12 months. Companies are asked to provide evidence of exceptional performance, with examples of market-leading innovation, efficient and well-communicated regulations, ability to meet international security standards and the implementation of cutting-edge technology, such as x-ray systems, metal detectors and baggage scanners.
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Aviation Technology Provider of the Year
As the aviation industry becomes increasingly technological, this award recognises the company that has provided the best technology solutions to help airlines and airports increase their efficiencies. Examples include, but are not limited to, e-ticketing systems, security solutions, online reservation systems, check-in technology and departure control systems.
Ground Handling Provider of the Year
Awarded to the company that has consistently delivered world-class ground handling services to airports across the Middle East during the past 12 months. Facilities are asked to provide evidence of exceptional performance in one or more contracts, with examples of excellence in baggage loading, aircraft cleaning, ramp services, towing and repositioning, fuelling, aircraft de-icing, load control and GSE maintenance.
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Airport Passenger Handling of the Year
Awarded to the company that has consistently delivered world-class passenger handling services to airports across the Middle East during the past 12 months. Facilities are asked to provide evidence of exceptional performance in one or more contracts, with examples of excellence in passenger checking, ticketing, lost and found, irregularity handling (hotel accommodation, meal vouchers), security screening and special services.
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Aviation Training Academy of the Year
This award recognises the region’s leading training provider. The winner will have provided an impressive number of recruits to the industry, either for its own operation or other organisations. Nominations for companies providing maintenance, repair and overhaul services, pilot training, ground handling and in-flight crew training are welcome. Businesses that offer alterative types of training can also enter. Those nominating are asked to give examples of excellent training programmes and case studies, showing how they helped train the industry’s latest recruits.
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Aircraft Leasing and Finance Provider of the Year
Leasing and finance is the lifeblood of most airlines operating in the Middle East. This award honours the company that has offered financial support to existing, as well as, new clients during the past 12 months. It will also pay homage to the business providing consistent backing to airlines that regularly need assistance when it comes to leasing aircraft. Testimonials from clients detailing how the nominated company helped during the past 12 months are welcome.
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Aviation Spares and Logistics Provider of the Year
Recognising a leading provider of spares and logistics services to the aviation industry, this award honours the company that has continually upheld an excellent package of integrated supply chain solutions. The winner must be able to offer specialised aviation-parts-services where timely delivery allows customers to continue normal operations. As a logistics provider, the winning company will be the first choice for customers requiring fast and reliable round-the-clock transportation needs.
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Aircraft Charter Service Provider of the Year
Air charter services that provide quick, easy transportation are becoming increasingly popular with individuals and groups. This award will be given to a company which has consistently provided top quality services to its customers throughout the past 12 months. The winner will be recognised for excellent air charter services in the Middle East.
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