Qtel's toothless Customer Charter

Qtel announced yesterday its first-ever customer charter, which the company says is part of "major improvements and enhancements in recent months, to ensure that we deliver the best possible experience for all our customers"

Tags: Customer serviceQatar Telecom
Mark Sutton

Posted by: Mark Sutton

August 4, 2009

Cybercriminals feel the pinch

A new report from Javelin Strategy & Research shows that in these tough times, even the cyber criminals are hurting

Tags: Cyber crimeFraud
Mark Sutton

Posted by: Mark Sutton

February 12, 2009

The iPhone has landed

Apple have finally done a deal with operator Etisalat, to bring its iPhone to the UAE and Saudi - but the big question is - does anyone care any more?

Tags: Apple IncorporatedIPhone
Mark Sutton

Posted by: Mark Sutton

February 3, 2009

Etisalat patent wrangles - update

Update: Apparently Etisalat requested more time to respond, so the case is now due some time this week rather than last

Tags: Emirates Telecommunications CorporationPatent
Mark Sutton

Posted by: Mark Sutton

November 23, 2008

What crisis?

In several discussions around GITEX over the past few days, I've heard a lot of IT companies saying that they aren't too worried about the global economic crisis

Tags: Dubai World Trade CentreGITEXInvestment
Mark Sutton

Posted by: Mark Sutton

October 21, 2008

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