Exploring the role of bots in customer services
ACN's Alexander Pieri discusses the rise of bots in customer services
Tested: Does a 'virtual' personal assistant work?
Getting help doesn’t have to cost a lot.
Connected homes under threat
ACN's Alexander Pieri contemplates the expanding IT security perimeter.
Exploring the impact of technologies on the job market
ACN's Alexander Sophoclis Pieri shares his take on how technology is impacting the global workforce.
Getting from A to B — the smart way
Alexander S Pieri, editor of ACN, debates the value of data sharing in a smart city environment.
Battle of the smartphones
A round up of Samsung, Sony Mobile, LG Electronics, Huawei and Lenovo's latest smartphone releases
Data security fears on airline loaned devices addressed
Data security fears allayed as regional airlines work around recent bans on laptops on US, UK-bound flights
Removing the human element
Reflecting on the potential impact of robotics on the Quick Service Restaurants market.
Microsoft cloud goes dark
If you are going to force customers to use the cloud, you better make sure it works - all the time
Blend in OR stand out?
Unique brand positioning is something operators in the region need to imbibe in their operations
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