• Operators

    First contact

    Jan 05, 2011 Interactive Intelligence's Gary Blough sees significant potential for operators to improve their contact centres.

  • Operators

    Outside the box

    Dec 06, 2010 Dr Abdul Malek Al-Jaber, CEO, Zain Jordan, tells CommsMEA about the company's aggressive growth strategy

  • Telecoms

    Next generation trends

    Nov 11, 2009 With next generation national broadband networks (NGNBNs) promising a sea change in the way people perceive telecom services, Hadi Raad, senior associate at Booz and Co’s communication and technology practice, tells CommsMEA about the type of services that could emerge and how operators can capitalise on them.

  • Operators

    Tough conditions

    Jun 30, 2009 There can be few more demanding environments for a mobile operator than Palestine. Jawwal's CEO, Amar Aker, tells George Bevir how the company is facing up to its many challenges

  • Telecoms

    Empire building

    Nov 07, 2007  With mobile operations in key markets across the Middle East, Africa and South Asia, and licensed access to a population of some 460 million people, Orascom Telecom, which is part of the Orascom Group of companies, is fast becoming one of the leading mobile operators in the region.

  • Telecoms

    Reviving the revenue stream

    Oct 17, 2007 A report by telecom analyst group Analysys Research claims average revenue leakage among global operators rose to 13.6% from 12.1% in 2006. Bodhan Zabawskyj, CTO of Canadian telecom billing company Redknee, tells CommsMEA how real-time services can curb these losses.