Better business focus needed by it managers

CIOs need to show more business awareness and pay less attention to technical issues if they want to impress their CEOS, a report by Forrester Research warns.

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By  Administrator Published  February 28, 2007

CIOs need to show more business awareness and pay less attention to technical issues if they want to impress their CEOS, a report by Forrester Research warns.

Although over half (59%) of the 71 CEOs surveyed said they were satisfied or very satisfied with the performance of their IT department, there are still some areas of CIOs’ performance that give them cause for concern, the study found.

An overly technical focus was a common complaint CEOs had about their CIOs, the report’s author Laurie Orlov said.

“The main issue is that CIOs still have a general tendency to talk to the CEO about technical issues and successes, not the business impact,” she said. “If CEOs don’t think IT has the basic utility functions down, then CEOs will be unhappy with IT performance because of that.”

More than half of the CEOs surveyed said they were not impressed with IT’s ability to track and report on people and equipment, and just under a third felt CIOs were good at initiating business process improvement.

The report warned communication barriers could create further problems. While 79% of CEOs have a CIO on their executive team, over a third of CIOs still do not report to their CEO, the study showed.


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