Toshiba in heated denial over Sony battery recall

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By  Published  September 29, 2006

Toshiba’s Sony battery recall is not linked to the problems Dell and Apple have had with the supplier, Toshiba’s regional office insisted this month. The firm has initiated a global recall of about 340,000 batteries made by Sony (see IT Weekly 23- 29 September 2006), but said it was because of functionality issues, rather than safety concerns.

In August, Dell launched one of the largest product recalls in history, warning that 4.1 million Sony batteries needed to be replaced. Apple followed suit with a recall for 1.5 million Sony batteries. In both cases, the vendors warned that the batteries were a potential fire hazard.

Toshiba has been at pains to point out that its own battery recall is not over safety issues but is due to the batteries having problems storing and transmitting power. This could lead to them failing to supply power to the notebook, Toshiba warned.

“Toshiba would like to clarify that this issue is in no way related to recent problems experienced by other manufacturers and therefore previous statements made by Toshiba arestill valid,” said Ahmed Khalil, general manager, Toshiba Computer Systems Middle East and Africa (MEA).

“The affected batteries do not overheat, or pose any safety issue or concern.”

The potentially affected batteries were sold between March and May this year, with notebooks in the Satellite, Satellite Pro and Tecra Series, and were also sold as accessories.

Toshiba will replace affected batteries with new batteries, free of charge and has launched a battery replacement programme on its website.

Customers can identify potentially affected notebooks and optional batteries with the help of an online battery check utility available for download from the site.

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