Empost invests $1.6m in Cisco

The UAE’s national postal service has invested around US$1.6million on a communications system from Cisco to help it to provide more reliable services to customers.

  • E-Mail
By  Administrator Published  January 11, 2007

The courier company has installed the solution — which comprises various wireless technologies including the mobile data service GPRS (general packet radio service), the satellite-based navigation system GPS (global positioning system), and messaging and tracking systems — across its 425-strong fleet of delivery vans and motorcycles.

The company said the upgrade was part of an ongoing initiative to improve its operational efficiency and customer services. “The new IT communications will make Empost’s services speedier, more reliable and efficient and will allow customers to track their parcels and documents with ease and precision,” Empost CEO Sultan Al Midfa commented in a statement.

The solution, which is updated automatically, includes a ‘track and trace’ device, provided to field agents in the form of a handheld scanner, which provides the real-time status of the item dispatched allowing customers to track the progress of their parcels online.

It also contains a billing program enabling customers to pay online, speeding up the process, the company said.

“The system will not only ensure better service to the customer, it will also contribute to greater efficiency and productivity internally,” said Tahseen Malalha, Empost’s IT manager.

Add a Comment

Your display name This field is mandatory

Your e-mail address This field is mandatory (Your e-mail address won't be published)

Security code