Dubai Paperless Strategy on track for phase one

Six government entities in phase one of program to switch government processes away from paper

Tags: PaperlessSmart Dubai (www.smartdubai.ae)United Arab Emirates
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Dubai Paperless Strategy on track for phase one Great progress has been made in implementing the Dubai Paperless Strategy, says Wesam Lootah. (ITP Images)
By  Mark Sutton Published  November 5, 2018

Smart Dubai says that the first phase of the Dubai Paperless Strategy is on track for completion by the end of 2018.

The strategy, which was launched in February, is intended to switch all government transactions, internal and external, to digital, to save money, time and resources.

His Excellency Wesam Lootah, CEO of Smart Dubai Government Establishment (SDG), said that a number of government entities have contributed to the first part of the strategy.

"Smart Dubai has made great progress in implementing the Dubai Paperless Strategy, supported by its strategic partners, since the Strategy was launched by His Highness Sheikh Hamdan bin Mohammed bin Rashid Al Maktoum, Crown Prince of Dubai and Chairman of the Dubai Executive Council," HE Lootah said, citing the Roads and Transport Authority (RTA), Dubai Police, Dubai Electricity and Water Authority (DEWA), Department of Economic Development, Department of Tourism and Commerce Marketing, and the Dubai Land Department, who are part of the Strategy's phase one.

The completion of the first phase will include a full scan of all paperwork across these six government entities on three levels: Internal documents between departments of a single entity; paperwork issued at customer service departments; and paperwork brought in by the customers themselves.

Eliminating paper transactions will economise over one billion pieces of paper used in the Dubai Government every year, saving 130,000 trees in the process. It will additionally be saving customers more than 40 hours a year that would otherwise have been spent on paper transactions. Furthermore, the cost that would be cut is enough to feed four million hungry children around the world.

HE Lootah went on to announce that by August 2018, the Dubai Now Application, which will host all of the fully-digitised government services once the Dubai Paperless Strategy is completely implemented by 2021, had grown to house 61 Government services. The app has been downloaded 817,614 times, processing 5,706,771 transactions worth AED2,904,017,143.

The SDG CEO noted that Dubai Now is also available as an online portal, providing round-the-clock government and private-sector services. The platform includes a feature providing government and private entities with the tools their teams need to design, develop and launch smart services. The Dubai Now portal also boasts a seamless user interface, provides guidance and sets alerts to remind Dubai residents not to miss any deadlines or payments.

"What sets smart cities apart is their ability to meet the needs of their citizens anywhere and at any time without having to visit the Government service centres. This is achieved by fully embracing and humanising advanced technologies," Lootah explained. "This is what we, at Smart Dubai, are trying to achieve, in order to implement the UAE leadership's vision for an integrated one-stop shop that allows customers to seamlessly carry out their transactions, while at the same time fostering collaboration and synergy amongst Government entities, creating a Smart Government of the Future."

The Dubai Now platform offers services under 11 different categories, namely: Security and justice, transportation, payments and bills, visas and residency, motor vehicles, health, business and employment, education, housing, Islam, and miscellaneous. It allows customers to pay traffic fines; pay DEWA, Etisalat or du fees; top up Salik or Nol cards; locate the nearest vehicle registration centre; and many other tasks and services. A recently added service allows Dubai Now users to pay for fuel and services at any ENOC station using the app, with no need to physically carry cash or card. Since the launch of the partnership with the Emirates National Oil Company (ENOC), Dubai Now has registered 19,204 transactions worth AED2,650,878.

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