Infor unveils voice-interface AI assistant

Coleman Digital Assistant will allow natural language interface with Infor applications

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Infor unveils voice-interface AI assistant Coleman Digital Assistant will be able to speak to co-workers in natural language and interface with Infor's business applications.
By  Mark Sutton Published  September 26, 2018

Infor has announced its new Coleman Digital Assistant, an AI-based digital assistant which will use natural language processing to support human workers.

The Coleman Digital Assistant will provide a conversational interface with the Infor OS platform, utilizing a conversational UX and NLP, which can be combined with domain and industry knowledge to support workers, and to be able to talk and listen to workers.

Rick Rider, Infor Coleman Product Director, said: "According to research from McKinsey & Company, the average interaction worker spends nearly 20% of their time looking for information or tracking down colleagues for help with specific tasks. With the ability to quickly source data, automate repetitive processes, and help optimize workflows, Coleman can improve the work experience and help make workers more productive. This can result in significant savings for organisations."

The Infor Coleman Digital Assistant also is expected to be integrated with Amazon Alexa for Business - which provides tools to manage Alexa devices, enrol users, and configure skills with added security across those devices - by the end of 2018.

The digital assistant will also be available for use with Infor's solutions for industry, CRM, HR, financials and supply chain and other applications.

At its annual Inforum customer conference, the company also introduced its Infor Coleman AI Platform for embedded machine learning models, which it expects to deliver in the Spring of 2019.

The Infor Coleman Digital Assistant is the first in a series of new products rolled out under the Coleman AI umbrella.

The Infor Coleman AI Platform is a pervasive machine learning platform that operates below an application's surface. It mines data and uses powerful machine learning to help improve processes such as inventory management, transportation routing, and predictive maintenance.

The platform is specifically designed for non-technical, business users and is built upon a foundation of industry-specific data. The Infor Coleman AI modeling environment is ‘digestible', in that it doesn't require as complex of a skillset as other AI tooling, nor is it designed to require an exhaustive service engagement. Customers can better understand, relate, and trust the output, given the focus on user-experience and embedded connectivity to the entire applicable enterprise suite.

"The Infor Coleman AI Platform can help customers better analyze their data and give them the ability to start asking questions they didn't even know they should be asking," Rider said. "It can automate tasks that were error-prone, which can help organisations save money by avoiding certain issues or taking advantage of specific opportunities more quickly."

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