Finesse to provide network monitoring services to IACAD

SI to deploy Netscout’s TruView network performance monitoring and troubleshooting appliance

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Finesse to provide network monitoring services to IACAD Finesse will act as IACAD’s strategic IT partner, driving the Department’s digital transformation agenda.
By  David Ndichu Published  July 30, 2018

Finesse has been picked to provide application and network monitoring solutions and services to the Department of Islamic Affairs and Charitable Activities (IACAD) under the Government of UAE.

The IT system integrator in will act as Dubai-based IACAD’s strategic IT partner, driving the Department’s digital transformation agenda by delivering a holistic monitoring solution in partnership with vendor partner Netscout.

Whether you are delivering services to internal consumers or external customers, quality delivery of that service is crucial. Users expect rapid responses and access from anywhere; when that is unavailable, access or performance degrades which results in unhappy users, less productive employees and lost revenue.

Mohamad Ahmad Alzaronei, head of networks & operating systems section, IT Dept., IACAD said, “We at IACAD were experiencing inefficient time resource utilisation in identifying bottlenecks in our network which was led to loss of productivity and revenue. After a rigorous evaluation process, Finesse has been selected for demonstrating its capabilities in enabling this transformation and support services. Finesse will play a key role in developing and implementing a comprehensive monitoring solution, and supporting our ongoing business expansion.” 

Finesse along with Netscout will deploy Netscout TruView in IACAD’s datacentre. TruView is a single appliance that leverages key data sources to present a correlated view of performance in a single, easy to understand dashboard view. These  correlated  views  will  help  IACAD to  quickly   see  how   well  the infrastructure is transporting applications, and how  well those applications  are performing in context  of the end user experience.

Visual TruView uses Next Generation Response Time to monitor not  just traditional on premise  applications, but  also provide  visibility of applications that  move outside of the data centre, whether  those services are in a hybrid  laaS or PaaS cloud environment or just hosted by a 3rd party external to the corporate infrastructure. TruView provides easy answers to the question of whether it is the network, server, application, or even on cloud that's causing our user's pain.

Sunil Paul, co-founder & COO, Finesse, said, “Finesse has been a trusted leader in enabling digital transformation for our enterprise clients. Our solution meets the challenges of IACAD in providing the ability to track, baseline and trend individual application performance of every end user experience, enterprise-wide. We are delighted that IACAD has chosen us to enable their strategic digital transformation program.”

Anand Lakhwani, practice head, Infra Services at Finesse added, “After working with the IT user group, we noted a number of challenges on network & applications accessibility without identifying bottleneck were coming from. With our software defined practice, it was easy for us to position the monitoring solution capabilities of NETCOUT after a feasibility study.”

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