Avaya announces global availability for IP Office

Mid-market UC suite offers range of capabilities to SMBs

Tags: Avaya IncorporationUnified communication
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Avaya announces global availability for IP Office Avaya says IP Office will provide all communications requirements to SMBs.
By  Mark Sutton Published  June 6, 2018

Avaya has announced global availability of its new Avaya IP Office.

The UC suite is intended to improve productivity and streamline collaboration through a single application for all communications channels, meetings, team collaboration and content sharing, the company said.

Avaya IP Office adds support for Avaya Equinox UC, as well as other new capabilities that provide an enterprise-level experience for small to medium businesses.

"The Avaya IP Office solution serves an enormous base -- 26 million users and growing -- and we continue to evolve the solution in ways that support businesses ability to be agile and collaborative," said Chris McGugan, SVP, Solutions and Technologies, Avaya. "By providing a single app to access all the tools they need to efficiently communicate and collaborate, we're truly enabling teams to work smarter, not harder."

"In recent years, one of the main challenges plaguing the channel, has been maintaining positive cash flow. Given the growing adoption of cloud, offering hybrid cloud services presents a compelling way for channel partners to stay competitive, add revenue streams and grow their bottom line," said Khalid Khan, mid-market leader, Avaya International. "With seamless IP telephony/voice, and video and mobile applications, and for the contact centre, powerful, affordable multichannel functionality for voice, email and web chat, ‘Powered by Avaya IP Office' enables channel players to offer small to midsize customers the only complete UC and CC solution in the market, delivered as a monthly multi-tenant or multi-instance subscription and easily scaled to meet demand."

The enhanced IP Office solution includes Avaya's unified communications and collaboration capabilities and a choice of deployment options of cloud, hybrid and on-premises. Avaya IP Office can leverage the Avaya Vantage and newest J Series desktop phones for voice and video, in addition to the Avaya Equinox soft and mobile clients.

The system also includes options for full reporting, to enable companies to improve customer engagement. Avaya Chronicall for IP Office, OEM'd from Avaya DevConnect partner Xima, provides over 50 standard plus customizable reports that support visual call management, customizable displays and agent performance, and is available in both on-premises and Powered by Avaya IP Office cloud deployments.

Partners utilizing Avaya's Powered by IP Office cloud platform also benefit from these new capabilities and can offer them to new or existing customers in either a full cloud or hybrid cloud deployment delivery model. Partners will also have new installation wizards and management tools to make it even easier and faster to deploy and manage both premises-based and cloud options. For example, the new Cloud Operations Manager simplifies administration of large multi-customer cloud deployments, upgrades, patching and application inventory with role-based administration that helps ensure security.

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