ADSSSA completes AD Connect to integrate services

AD Connect initiative transforms government documents to enable integration with services

Tags: Abu Dhabi Systems & Information Center (adsic.abudhabi.ae/)United Arab Emirates
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ADSSSA completes AD Connect to integrate services AD Connect aims to digitise key government documents to enable them to be built into integrated services.
By  Mark Sutton Published  April 8, 2018

Abu Dhabi Smart Solutions and Services Authority (ADSSSA) has completed the first phase of AD Connect, a project to enable integration of documents across government services.

AD Connect is aimed at establishing a comprehensive work system to enable governmental entities in Abu Dhabi to digitally exchange government documents of individuals and companies, through secure channels.

The project will complement the recently launched TAMM initiative, which creates seamless customer experience journeys through services combined across government departments.

AD Connect is a first of its kind project in the region, where its first stage culminated in the successful digital transformation of nine documents and their integration with the services of fifteen government entities, thereby saving more than AED 80 million for customers and AED 11 million for government agencies.

Dr Rauda Saeed Al Saadi, Director General of ADSSSA, said: "AD Connect has been launched to reinforce the efforts of TAMM, which was inaugurated earlier this year by His Highness Sheikh Hazza bin Zayed Al Nahyan, Deputy Chairman of the Abu Dhabi Executive Council. As a project that is first of its kind in the region, AD Connect will essentially contribute to the efficiency, coordination and planning of government services. Our ambition is to enrich every customer's experience by employing innovative technologies that are proactive, fast, and efficient to save their time and energy.

"We are confident that AD connect will support the ICT capabilities of Abu Dhabi Government by simplifying and facilitating government procedures. It will also play a key role in the integration of services in Abu Dhabi, and the promotion of joint services platforms for planning and implementation aspects. It will also support the improvement of government services through the optimal employment of technology and digital transformation as one of the key objectives of the Abu Dhabi Plan," Dr Al Saadi added.

The first phase was completed in cooperation with the Department of Education and Knowledge (ADEK), Abu Dhabi Food Control Authority (ADFCA), Abu Dhabi's Housing Authority (ADHA), Abu Dhabi Police, the Abu Dhabi Judicial Department (ADJD), the Department of Culture & Tourism (DCT), the Department of Energy, the Department of Economic Development (DED), the Department of Urban Planning and Municipalities (DPM), the Department of Finance (DOF), Environment Agency - Abu Dhabi (EAD), the Department of Health - Abu Dhabi (DoH), the General Directorate of Residence & Foreigners Affairs Abu Dhabi, the Department of Transport - Abu Dhabi (DoT) and Abu Dhabi Customs. This comes as part of Abu Dhabi's Government efforts to provide distinguished services and experiences by improving and facilitating services and procedures. Accordingly, ADFCA and ADEC both launched initiatives contributing to the promotion of the integrated government system to provide integrated and proactive government services.

AD Connect will be phased out to several stages, where the first phase included the digitization of nine government documents: Registration Document, Registration Summary, Title Deed, Land Plan, Commercial License, Vehicle Ownership, Water and Electricity Bill, Passport and Residence Document and the Medical Check-up Certificate. The first phase upgraded the efficiency of 500 government services that provide more than five million transactions annually.

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