Company Profile: Tech Mahindra

Network Middle East profiles Tech Mahindra, one of the world’s largest providers of IT services, outsourcing & IT consulting

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Company Profile: Tech Mahindra Manish Vyas, president, communications business & chief executive, network services at Tech Mahindra.
By  David Ndichu Published  March 19, 2018

What is your company history?

Tech Mahindra was formed in 1986 under Mahindra Group and is currently present in 90 countries with over 100,000 employees and total annual revenues of $4.6 Bn. Following several acquisitions including In Satyam in 2009 and US-based network services provider Lightbridge Communications in 2014, Tech Mahindra now has a broad portfolio of services ranging from network services to IT & telecom.

To support our customers in their cloud and network virtualisation requirements, we have introduced a brand new corporate strategy -"Run Better, Change Faster and Grow Greater." We have also announced the VNF Xchange and Cloud CPE, along with our partners, which further broadens our offerings.

What is your company's core competence?

Networks of the future (NoF), DevOps and IoT are some of the domains we cater to, in support of the vision of "The Connected World" and digitisation.

Customer Experience Management is another important area for us, working on a strategy of bringing together disparate instruments into a comprehensive whole. Building an app, modernising the e-commerce storefront or implementing a chatbot in isolation will only take telcos & enterprises so far.

What are some of the trends impacting your sector?

Disruption brought on by digitalisation & IoT require equally evolved and supportive network infrastructure - transforming IT from appliance-centric model to software-centric architecture, or moving from proprietary platform to COTS platforms. IT companies are moving from linear scale to hyper-scale, as seen with telcos that are acquiring content platforms to move higher in the value chain. Examples of this include Verizon acquiring Yahoo as well as the recent AT&T merger with Time Warner.

IoT devices will grow to 50 billion by 2025. Today's networks connect only five billion devices, so that's 10X (1000%) growth in the number of connections networks have to support. Communications Service Providers (CSPs) cannot profitably scale networks for 1000% growth by managing networks the way it has been done historically, and require hyper-automation to operate such complex, hyper-scale networks.

5G will dramatically lower network latency – AT&T has already demonstrated <3ms latency in their trials and 14Gbps peak data rates. To support these trends will new capacity will be required on the last mile, and the network of the future will leverage all spectrum: licensed, unlicensed, shared and even higher spectrum bands.

Additionally, a new Architecture will be required that makes the network cloud-native and software-defined. While SDN/NFV is still in the ‘ferment' phase of the S-Curve, the results are already promising. AT&T added 250% capacity at 75% cost in 2015 and 2016.

Finally, to build and operate this next generation network, hyper automation will be essential. The recently announced "Accumos Project" is a step towards this. Built on Linux with Tech Mahindra as a founding member, the Accumos Project seeks to accelerate cognitive networks that will be self-learning, self-optimising, self-organising and above all self-defending in the face of emerging security threats.

Discuss the latest solutions from your company and the impact you seen in the market

To enable CSPs navigate through the aforementioned challenges, our network services focus is built on the three mega trends with a strategic focus on four network domains: Access, Core, OSS 2.0 and Enterprise. We are investing in building new network platforms across these four network domains to ensure CSPs can quickly deploy them and accelerate their network transformation. Our network platforms are geared to enable CSPs migrate to hosted cloud networks model. Finally, our platforms are backed by our global network services team that is geared to deliver network services spanning entire network lifecycle ranging from consulting, network design, network realisation, system integration and managed services.

Tech Mahindra recognises the need to bring consistent solutions to the market and that's why we created the VNF-Xchange Platform. VNF-Xchange is our global industry collaboration platform geared towards streamlining integration and certification process in a multi-vendor environment. VNF-Xchange creates fully integrated, pre-certified E2E NFV Platforms for CSPs.

Enabled by VNF-Xchange, some of the bouquet services on our platforms include VoLTE-as-a-managed service, MEC (multi-access edge computing), OSS 2.0 Orchestration Platform (leveraging ONAP and offers a model-driven framework), Cloud CPE platform and TENAP platform (our network analytics platform enabling CSPs achieve E2E network insights).

What is your presence in the Middle East?

The Middle East has been at the centre of Tech Mahindra growth strategy from the start with more than a decade of operations in this region. We are present in the UAE, Oman, Kuwait, KSA and some of the North African countries.

Describe some of your biggest successes in the region?

Tech Mahindra has witnessed success with various telcos and enterprise customers in this market. We secured a multi-country radio network benchmarking deal with one of the Tier 1 Telcos in the GCC, successfully ran various network planning & design consulting engagements with a customer in Oman, KSA and several other partnerships in data centre infrastructure transformation & operations.

What are your regional goals for the rest of the year and beyond?

All the GCC countries are committed to being among the first in the world to launch commercial 5G networks. By 2025, there will be more than 50 million 5G connections across this region, covering about 30% of the population. 3G and 4G networks are also predicted to increase to 70% by 2020 with total mobile connections rising to 399 million from 365 million in 2016.

With this tremendous growth forecast, telcos' networks will have to undergo a fast and smooth transformation with enormous responsibility on players like us to support his change.

And to address the same, we have already adopted new strategies, offerings compatible solutions supported by continuous investment in research labs, skilled manpower, regular training and various other initiatives like AIM & GLC programs. We are fully prepared to lead and support our customers in embarking on their network transformation journey by delivering integrated solutions around network virtualisation, VNF exchange, automation & analytics in support of the aforementioned four network domains.

Milestones in Tech Mahindra’s History

1986 Mahindra British Telecom (MBT) is incorporated

1987 MBT commences business

1987 Satyam Computer Services is incorporated

2006 MBT name changed to Tech Mahindra Limited

2009 Tech Mahindra acquires a controlling stake in Satyam

2009 Satyam gets rebranded as 'Mahindra Satyam'

2012 Tech Mahindra and Mahindra Satyam merge

2012 Tech Mahindra acquires Comviva Technologies

2015 Tech Mahindra acquires Geneva-based SOFGEN

2017 Tech Mahindra launches Saudi JV with Al Fosan Group

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