One-quarter of customer services will use chatbots by 2020, says Gartner

Gartner expects more integration of virtual customer assistants into services and support for customers

Tags: Artifical intelligenceChatbotCustomer experienceGartner Inc. (www.gartner.com/technology/home.jsp)
76 days ago
prathap

How about chatbots as being an always-on customer service agents? Maximizing sales and profitability in this competitive world of automobile industry sales is being driven more by customer service. With Customer Service being a key differentiator in attracting new customers, deepening relationships with existing ones and increasing service revenues and what could be better than chatbot. We at Engati.com have started this evolutionary journey of intelligent bots. Do visit us and provide us with your valuable feedback at www.engati.com as we strive for more mainstream acceptance of this technology of the future.

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