DEWA announces new version of Rammas chatbot

Rammas service chatbot will run on Google AI platform

Tags: Artifical intelligenceChatbotDubai Electricity and Water AuthorityUnited Arab Emirates
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DEWA announces new version of Rammas chatbot DEWA is using AI to provide high quality customer service.
By  Mark Sutton Published  March 10, 2018

Dubai Electricity and Water Authority (DEWA) has launched its Rammas service on Google's Artificial Intelligence (AI) platform to answer its customers' queries. Rammas is available on iOS and Android platforms, Android televisions, watches, and smartphones, as well as smart home appliances.

Dubai Electricity and Water Authority (DEWA) has launched a new version of its Rammas chatbot on Google's Artificial Intelligence (AI) platform.

The new service will be available on iOS and Android platforms, Android televisions, watches, and smartphones, as well as smart home appliances.

Rammas was originally launched at the start of last year, utilising Microsoft AI technology, and is available through Facebook, Amazon Alexa, and DEWA's iOS and Android apps and websites. The chatbot was also used by DEWA's service robots.

The new AI will run in tandem with the existing system.

The service handles customer enquiries, using data stored by DEWA and previous responses which it has handled, to provide new answers and to learn better responses in future. In its first year of operations, Rammas received over 698,000 enquiries.

HE Saeed Mohammed Al Tayer, MD & CEO of DEWA said: "Our vision is guided by the directives of His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai. We continuously seek to implement ambitious national strategies and plans within the framework to achieve the objectives of the UAE Centennial 2071, launched by His Highness Sheikh Mohammed bin Rashid Al Maktoum. This is a long-term government plan to prepare the UAE and young Emiratis for the future. We also seek to implement the UAE Artificial Intelligence Strategy, to create productive, creative, and innovative environments, through the investment and application of AI techniques and tools.

"We have adopted innovation as part of our vision. This stems from our belief that innovation is a priority for the development of our services and initiatives, and a foundation for the development of strategies and action plans. We have adopted innovation as a cornerstone for continuous improvement to enhance DEWA's competitiveness in all its operations. We keep up to date with the Fourth Industrial Revolution, and take advantage of its technologies. This has resulted in DEWA pioneering in this achievement, and serving Dubai's entire population, as well as achieving their happiness.

"Through its adoption of AI technology, DEWA aims to provide high-quality services. DEWA has been a pioneer in supporting the Dubai 10x initiative, launched by His Highness Sheikh Mohammed bin Rashid Al Maktoum, to achieve Dubai's vision to become the city of the future. This will be achieved by adopting new mechanisms of work, to develop the future, and contribute to Dubai's sustainable competitiveness. DEWA also supports the Smart Dubai initiative, launched by His Highness, to make Dubai the smartest and happiest city in the world," said Al Tayer.

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