HP expands Device-as-a-Service offering

New capabilities and support added to HP Inc's DaaS portfolio

Tags: HP Inc. (hp.com/)
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HP expands Device-as-a-Service offering HP's DaaS services include Tech Cafe support and self-service solutions.
By  Mark Sutton Published  February 20, 2018

HP Inc has expanded its Device-as-a-Service (DaaS) with new capabilities and support.

The new DaaS offerings - outsourcing device procurement and lifecycle management - include new predictive analytics capabilities available as a service to support a broader range of customer needs, and enhanced options for simplifying IT support with HP Tech Café Market.

"Our continued expansion of services offerings reflects HP's deep commitment to meeting the changing needs of the workforce," said Guy Collet, head of Personal Systems Services, EMEA, HP Inc. "These expanded services provide smart, simplified solutions for the modern workforce and unlock new growth opportunities for our customers, our channel partners, and our business."

HP is expanding its real-time hardware analytics and proactive device management capabilities, which enables customers to analyze hardware performance, detect potential problems in advance, and proactively implement corrective actions. The data analytics capabilities of HP DaaS are now available on Windows, Android, iOS, and Mac OS devices to allow companies to field multiple OS fleets to suit their users' requirements.

The company says it is now offering DaaS with over 100 channel partners worldwide, and HP DaaS agreements can also be tailored to fit customers' unique needs by easily adding specific device lifecycle services.

HP has also announced its HP Tech Café Market Enhanced, an end-to-end vending and storage solution that provides instant access to accessories and 24/7 lockers for device swaps or repairs. The HP Tech Café solution includes the ability to setup an inhouse support centre, so that employees can get support for their devices, along with lockers to drop devices for maintenance and vending machines to provide new devices and consumables.

In addition to vending and storage, HP will manage the ordering, replenishment, and reporting for customers. The solution supports the needs of an increasingly mobile workforce and significantly simplifies life for IT departments.

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