Data delivers IT insights for Dubai Municipality

Dubai Municipality deploys Nexthink to get insight and real time data on IT environment

Tags: Dubai MunicipalityIT analyticsNEXThink ( Arab Emirates
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Data delivers IT insights for Dubai Municipality Ahmad Al Emadi, Chief Information Security Officer, Dubai Municipality
By  Mark Sutton Published  January 2, 2018

Managing a large-scale IT environment is no simple task, with the IT function taking in everything from planning to provisioning, delivery of service and support, security, upgrades and patches, with reporting and monitoring on top. Data is increasingly the key to better management of IT, and IT departments are looking for solutions that can provide accurate, real time data across all of their IT environment.

For Dubai Municipality, with over 5,000 users, having visibility into the IT estate is crucial, and the organisation has recently deployed Nexthink’s IT analytics solution to do just that. Ahmad Al Emadi, Chief Information Security Officer, Dubai Municipality, explained that the Nexthink solution is making data easily available, and actionable, for a variety of purposes.

“Before bringing Nexthink into the picture, we had most of the information, but the only problem was that it was in silos. If you wanted to get information on end users or what they are using, you had to go to a different system, try to get the inventory out from there; if we needed security information, we had to go to the security devices or to the users’ device and get the information; it wouldn’t be real time, and it wouldn’t be one hundred percent accurate, and there was no correlation between the data at that point,” he said.

The Municipality has deployed the Nexthink solution to manage its five thousand PC users, who are split between 34 departments and over 120 sites, as well extended it to its mobile users who are equipped with tablets for roles such as onsite inspections. With such a wide user base, there are many different use cases among Municipality personnel, Al Emadi said, meaning there is a wide range of requirements. The Nexthink solution gives real time data on all of those users, at the device level, which allows them to instantly see a host of data such as security compliance, usage patterns, performance levels and so on.

This data is proving to be useful to the Municipality in many different areas, from IT operations decisions through to achieving government-wide initiatives and targets. Al Emadi explained: “One of the key things that we are doing is using this tool as part of the solution to go paperless, by identifying which user in which department is printing what, on what paper and how many pages they are printing.

“We can then target those users and come up with a [paperless] solution, whether it is development of a new application, or giving them a tablet for their job rather than them printing paper forms — it has helped us a lot in addressing this strategy,” he said.

Another area is standardisation of services and compliance, where the data allows the IT team to see exactly what applications are in use, and how much they are used by each user. This can also help manage areas such as software licensing or printer provisioning, to eliminate the wasted resources been provided to users that don’t need them.

On the security side, there are multiple benefits as well, Al Emadi said, and the solution allows the Municipality to be much more proactive on cybersecurity as a whole.

One security area is compliance, where Nexthink can show details of what each user is running on their device, such as browsers, proxies, what anti-virus is running and so on, for comparison and checking against standardised compliance lists of what they are supposed to be running. The process, which used to be paper-based, is now all automated.

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