TEC aims for HCM excellence

The General Secretariat of the Executive Council of Dubai has deployed a new HCM solution to simplify HR and people processes and to support best practices for people management

Tags: Government of DubaiHuman capital managementSAPUnited Arab Emirates
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TEC aims for HCM excellence Al Falasi: The Executive Council requires the highest standards in IT. (ITP Images)
By  Mark Sutton Published  January 2, 2018

The Executive Council of Dubai (TEC) is the main decision making entity in the Emirate, with responsibility for policy and laws, as well as the organisation of government. The General Secretariat of the Executive Council of Dubai carries the mission of supporting and empowering decision-making by the Executive Council, and ensuring the constant development of public administration and strategic sectors. The General Secretariat achieves this mission through seamless integration with the Centre of Government and key partners, and the provision of supportive systems and knowledge capital.

Being at the centre of government, TEC requires the highest standards across the board, including from its IT systems. When TEC decided that it needed a new system to manage HR functions, because of additional service requirements and delivery systems, TEC needed to ensure that the new HR system would be a solution that offered the best available technology and which could also meet all of the current and future needs of its users.

Muna Abdulla Al Falasi, head of IT Unit, The Executive Council of Dubai commented: “We wanted a tool to enable our People Excellence department — we don’t call them HR — to leverage all the services that they give to end users and employees. Earlier we were using a different tool, but it wasn’t giving them all the functionalities that they required.”

TEC’s operations are governed by a different set of government regulations than regular government departments, which means different procedures for onboarding of staff, performance management and training, as well as differences in scale and grade, which meant that the existing government solutions were not suited for TEC, she said. The TEC team began looking at new solutions. TEC was keen to ensure any new solution would meet business requirements of business owners and stakeholders.

“We did a couple of evaluations on different tools, and the tool that we felt was most relevant to our requirements was SAP SuccessFactors, plus it is latest in market, it caters to the future requirements and needs, not only from HR but also from the technical perspective for IT,” Al Falasi said. “At TEC, our specific requirements included training, performance, collaboration capabilities and self-service.”

One important aspect of the deployment was the decision to utilise a cloud deployment. The SuccessFactors solution is available in the cloud, and TEC was keen to exploit the benefits of cloud solution, such as easier deployment, no infrastructure investment, automation of regular updates and support and so on. However, due to data sensitivity, the Payroll solution was not moved to the cloud.

Another factor in selecting SAP SuccessFactors was that it applied industry standard and best practices, and with a relatively small number of staff of just over one hundred, it was easy for TEC to adopt the best practices offered by the solution.

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