Business model in higher education to change due to digital transformation - survey

Gartner’s survey found that 59% of higher education CIOs believe that there will be a substantial business model change in the wake of digitisation

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Business model in higher education to change due to digital transformation - survey Jan-Martin Lowendahl, vice president and distinguished analyst at Gartner.
By  Alexander Sophoclis Pieri Published  November 5, 2017

A newly released survey from Gartner highlighted an evolving viewpoint from CIOs active in the higher education, who believe there will be a significant business model change due to digital transformation.

Part of Gartner's 2018 CIO Agenda Survey, the report noted that higher education CIOs ranked digital business/digital transformation as the fifth most strategic business priority. Despite this however, in terms of technology investment, digitisation and digital marketing ranks only eighth amongst higher education respondents.

Commenting on the survey, Jan-Martin Lowendahl, vice president and distinguished analyst at Gartner, said," This may be because higher education is among the least digitised industries ... The average higher education institution has a large backlog of digital enablement before it can even can think about digital transformation."

"Considering that higher education is, in principle, an ‘information' industry with huge digital potential compared to other industries, digitalisation needs to become a top priority," added Lowendahl.

In terms of technologies which are identified as crucial and beneficial within the higher education, business intelligence and analytics was ranked the highest (23%).

This was closely followed by enterprise resource planning (ERP) with 15%, and customer relationship management with 12%. E-learning/LMS and infrastructure/data centre were chosen as priorities by 11% of respondents in both cases.

The survey also evaluated new tech spending with 18% of respondents selecting cybersecurity as the top investment area. This was closely followed by ERP and BI/Analytics with 16% and 15%, respectively.

Gartner's 2018 CIO Agenda Survey was compiled from 3,160 CIO respondents in 98 countries, which included 247 higher education CIOs.

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