Daman drives productivity, collaboration with Microsoft Cloud

National health insurer also adopts Microsoft Azure, Office 365, Power BI and Surface Hub

Tags: Cloud computingDaman National Health Insurance CompanyMicrosoft GulfUnited Arab Emirates
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Daman drives productivity, collaboration with Microsoft Cloud Organisations need to embrace digital transformation to achieve growth, says Hashish.
By  David Ndichu Published  October 26, 2017

The National Health Insurance Company - Daman is to run its services on Microsoft Azure.

Daman, a leading provider of health insurance in the UAE, will also implement Microsoft Office 365, Power BI and Surface Hub as the company seeks to deliver enhanced mobility and collaboration.   

Daman is the country’s leading provider of comprehensive health insurance solutions, with more than three million members in the UAE.  But a competitive market and escalating regulatory obligations required the company to continue ongoing development of its IT infrastructure, and deliver a better customer experience.

“Recent figures suggest the UAE healthcare industry will be worth $19.5 billion by 2020,” said Sayed Hashish, regional general manager, Microsoft Gulf. “This calls for organisations in the sector to thrive in this new era and embrace digital transformation to achieve growth. Daman’s efforts in concert with Microsoft’s intelligent cloud and other innovations such as Surface hub, Office 365 and Power BI, have addressed their needs today and laid the foundation for business success tomorrow”.

Through Azure, Daman implemented a Microsoft Office 365-based solution, combined with Power BI and the Surface Hub, to transform how its employees collaborate and innovate. Power BI empowers Daman’s staff to build reports swiftly. And Microsoft collaboration tools foster a culture of open dialogue through use of Microsoft Forms.

“Enabling employees to better serve customers is an ongoing mission for Daman,” said Peter Bauer, chief information officer, Daman. “In a competitive market, we needed a strong technology partner to help consolidate our position. Microsoft’s Azure cloud has fulfilled all of our priorities and even offered an affordable, risk-free environment to test future innovations, which we used successfully.”

Security was one of the top concerns for Daman. The company migrated to Windows 10 Enterprise, taking advantage of the OS’s security features. Office 365 also helps protect user identities and sensitive corporate data, using Azure AD Premium and Advanced Threat Analytics.

Employee connectivity, wherever or however they worked, was also a top priority for Daman.  With Secure Productive Enterprise (SPE), the company benefited from Microsoft’s communication and collaboration platform, which integrates Office 365 with Enterprise Mobility and Security. SPE E5 provides the latest innovations in enterprise security, management, collaboration, and business analytics, delivered through world-class cloud services from Microsoft. 

Daman is also using Microsoft Azure as a sandbox to run proof-of-concept programmes. An initial PoC for its Claims Similarity analytics use-case allowed the company to test new capabilities that would typically require extensive hardware expenditure.

With the implementation, Daman has improved its security posture and productivity, with global, regional and local offices better able to collaborate, and employee, customer and corporate data more secure. Employees now have a host of productivity tools that allows them to make decisions quicker. Daman is now in the process of integrating its traditional phone system with the Microsoft cloud’s collaboration tools, to improve audio-conferencing capabilities and reduce remote-attendance complexity for employees.

Through Microsoft Surface Hub, employees are able to share ideas with one another on a canvas that leverages their collective imagination.

“Companies in the region and around the world are looking at technology as the accelerator to help power their innovation and maintain a competitive edge,” said Hashish. “When organisations like Daman work with us to envision their digital strategy across cloud, apps and devices, they do not just become part of a new wave of innovation — they help create it.”

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