Day without Service Centres set for next week

Department of Finance coordinates initiative to encourage alternative service channels

Tags: Customer serviceGovernment of DubaiUnited Arab Emirates
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Day without Service Centres set for next week The Day without Services Centres initiative will promote awareness among customers of smart channels including web and app, says Al Saleh.
By  Mark Sutton Published  October 19, 2017

More than 100 service centres for 32 government entities will close for the day on 26th October, to encourage customers to use smart channels and other alternatives.

The ‘Day without Service Centres' initiative was announced by The Department of Finance last month, after having been approved by His Highness Sheikh Mohammed Bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE, and Ruler of Dubai.

The Director General of Dubai Department of Finance (DOF), Abdulrahman Saleh Al Saleh, highly commended the collaboration by Dubai Government entities for the initiative.

During the initiative, service counters will not accept payment transactions which can be completed by alternate channels; exceptions will be made for the elderly and disabled, and service centre staff will be on hand to explain alternative channels and how to use them.

"Under this first of a kind initiative across the Middle East, Dubai Government customer services centres are set to dedicate their efforts on Thursday, October 26th, to promote awareness among customers of the importance of turning to smart channels to complete transactions, whether via smart apps or the web", said Al Saleh, who confirmed that all transactions requiring payments "will cease at the centres on that day, and will be available online only".

"In line with the prudent vision of His Highness Sheikh Mohammed Bin Rashid Al Maktoum, DOF seeks to move forward with its vital role, which requires it to always take initiative in the development of journey of Dubai, in order to implement the targeted digital transformation, and reach a paperless government by 2021, as announced by His Highness Sheikh Hamdan Bin Mohammed Bin Rashid Al Maktoum, Dubai Crown Prince and Chairman of Dubai Executive Council. We will continue working and liaising with different government entities prepare all customer segments for smart digital transformation, and encourage them to use electronic payment systems via smart channels. This initiative is a step forward in a series of steps we are taking to cement Dubai's leading global position, and make it the world's happiest and smartest city," Al Saleh added.

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