RTA empowers ‘people of determination’ with Avaya

Helps to empower by offering customer services tailored for people with disabilities

Tags: Avaya IncorporationRoads and Transport AuthorityUnited Arab Emirates
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RTA empowers ‘people of determination’ with Avaya With Avaya the RTA is delivering the service the determined ones deserve.
By  Staff Writer Published  October 12, 2017

The Dubai Roads and Transport Authority (RTA) is helping to empower the ‘people of determination' by offering customer services tailored for people with disabilities. The video chat and call service, based solutions from Avaya, is being showcased at GITEX Technology Week, demonstrating the RTA's support for the UAE's ‘determined ones' policy.

Ahmed Mahboub, Executive Director, Customers Service, RTA says: "The people of determination need to be supported in all aspects of their life and the RTA is proud to play its part in extending equal levels of services to all customers."

Mahboub adds thanks to Avaya the RTA can deliver the service the determined ones deserve, with a solution that is accessible over the Internet without the need to acquire any additional tools or apps.

Nidal Abou-Ltaif, president, Avaya International, says: "In designing customer experience solutions for the digital age, leading organisations like the RTA recognise that the conversation has moved on from being just about technology to how it enhances the lives of residents and visitors."

Abou-Ltaif says by demonstrating these capabilities at GITEX, attendees can see how Avaya is able to simplify technology adoption in order to meet consumer expectations at every touchpoint.

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