Avaya reimagines unified communications at show

To open platforms to adopt disruptive technologies faster

Tags: Avaya IncorporationUnited Arab Emirates
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Avaya reimagines unified communications at show Dias: Our aim is to demo the openness of our architectures.
By  Staff Writer Published  October 10, 2017

For Avaya, GITEX Technology week 2017 is all about celebrating customers' successes, built on its technology, says Savio Tovar Dias, director of sales engineering, Avaya AMEA. "This event is also about how we help them drive digital transformation."

Dias says Avaya has embarked on re-purposing and re-engineering its methodologies and solutions to make the company more agile. "The world is not getting any slower. Technology is changing the pace of change, which now even faster. The old way of doing things is no longer possible," says Dias.

Part of this strategy is Avaya's objective to open its platforms to adopt disruptive technologies faster, says Dias. "At GITEX, some of the disruptive technologies we are focusing on include AI, Blockchain, IoT and analytics, built inside a robust security perimeter. That said, our technologies are not restricted to this and can be adopted at a far wider scale as more disruptive technologies emerge. We have set ourselves up us as a platform for communication that can adopt and meet the demands of technology going forward," Dias says.

Equinox is Avaya's cornerstone for unified communications and collaboration, says Dias.  "Between Equinox and our client SDK tool, we have the ability to embed communications not only into our devices and tools, but into any other customer device as well. Equinox is one of those solutions that we have re-engineered and re-purposed-it is software-based and no longer hardware centric and offers the ability to integrate clients such as the Equinox client that brings together various communication tools such as voice and video into one application," Dias explains.

"What we have done is take the mobile client and integrate into the rest of the enterprise," Dias adds.

Avaya UC technologies now work on its own video systems as well as other platforms as the company pursues a strategy of open technologies that are software-based. "Our strategy is not to force our customers to rip and replace their existing infrastructure.  Rather, our technologies integrate with the systems customers already have," Dias says,   

Avaya's portfolio is rapidly evolving, says Dias, with multiple products expected to be launched in 2018. "We are going to see major developments in our UC and CC strategy, both separately and also how we mould these together, with the help of emerging disruptive technologies such as analytics and AI."

At last year's edition of GITEX, Dubai Civil Defence signed up as the first Equinox customer during the global launch.

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