Gartner survey delves into evolving role of CIO

Survey results were compiled from responses from over 3,000 global CIOs and revealed at the Gartner Symposium/ITxpo 2017

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Gartner survey delves into evolving role of CIO The majority of CIOs highlighted cybersecurity and artificial intelligence as two key trends that would have a significant impact on how they approach their job in the near future.
By  Alexander Sophoclis Pieri Published  October 5, 2017

In the latest release of Gartner's annual global survey of CIOs, the market intelligence firm noted a dramatic shift in the responsibilities of the chief information officer.

The 2018 Gartner CIO Agenda Survey highlighted the evolving nature of the CIO's role that is transitioning away from delivery executive to business executive, and from being a cost controller to being focused on engineering processes. Additionally, the role has moved away from simply driving revenue, to being more focused on deriving insights from data and turning that information into something actionable.

Compiled from 3,160 global CIOs from across 98 countries and a variety of industry verticals, the survey found that 95% of CIOs expect their jobs to change or be remixed due to digitalisation. Additionally, respondents believe that the two biggest transformations in the CIO role will be becoming a change leader, followed by assuming increased and broader responsibilities and capabilities.

Andy Rowsell-Jones, vice president and distinguished analyst at Gartner, said: "The CIO's role must grow and develop as digital business spreads, and disruptive technologies, including intelligent machines and advanced analytics, reach the masses.

"While delivery is still a part of the job, much greater emphasis is being placed on attaining a far broader set of business objectives."

Other findings from the survey, the majority of CIOs highlighted cybersecurity and artificial intelligence as two key trends that would have a significant impact on how they approach their job in the near future. CIOs ranked artificial intelligence, followed by digital security and Internet-of-Things as the most challenging technologies to implement.

Seventy-nine percent of CIOs also noted that the rise of digital business is forcing their IT organisations to become more ‘change-ready'.

"The effects of digitalisation are profound. The impact on the job of CIO and on the IT organisation itself should not be underestimated," said Mr. Rowsell-Jones.

"In this new world, CIO success is not based on what they build, but the services that they integrate. The IT organisation will move from manufacturer to buyer, and the CIO will become an expert orchestrator of services. The real finding though is that this is happening now, today. CIOs must start scaling their digital business and changing their own jobs with it now."

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