Emaar adopts Oracle Opera across Rove Hotel line

The implementation was headed by Key Information technology (KIT), an Oracle Hospitality Platinum Partner

Tags: CRMEmaar Hospitality GroupOracle Middle EastUnited Arab Emirates
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Emaar adopts Oracle Opera across Rove Hotel line Rove Hotels can also share guest profile data, which enables each hotel under the brand to meet guest preference and tailor the overall experience to their expectations.
By  Alexander Sophoclis Pieri Published  September 27, 2017

The Emaar Hospitality Group has successfully completed the implementation of Oracle Opera, a property management system, across the entirety of the Rove Hotel line.

Undertaken by Key Information technology (KIT), an Oracle Hospitality Platinum Partner, the OPERA Multi Property solution improves the capabilities of staff when it comes to cross-selling opportunities, centralise reservation and event booking.

The platform's connectivity dynamic also allows all of the properties under the brand to utilise the same database, consolidating data, while also streamlining configuration across the portfolio.

Additionally, Rove Hotels can also share guest profile data, which enables each hotel under the brand to meet guest preference and tailor the overall experience to their expectations.

Olivier Harnisch, CEO, Emaar Hospitality Group, said: "With four operational hotels and six projects in the pipeline, all in Dubai, Rove Hotels has defined an innovative hospitality experience with its focus on offering the new generation of travellers an exceptional guest experience.

"The implementation of Oracle OPERA will enable us to strengthen our customer service levels, and to promote our projects for greater returns and value creation. We are committed to introducing advanced digital solutions to strengthen our operational efficiency and productivity. Key Information Technology, our partner in the implementation, brings a solution that is tailored to our needs."

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