This is how Apple decides if it should repair or replace an iPhone

A leaked document shows how Apple technicians decide on what treatment an iPhone requires

Tags: Apple Incorporated
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This is how Apple decides if it should repair or replace an iPhone The 22-page document is titled "Visual/Mechanical Inspection Guide" (VMI). (Business Insider)
By  Aasha Bodhani Published  September 4, 2017

Apple's warranty covers repairs for its products for one year after a purchase, but now a detailed guide has been leaked stating what qualifies for a repair.

On Apple's official website it states that damages not covered include ‘accident, disassembly, and unauthorised service and unauthorised modifications'.

However, according to Business Insider, a leaked document to Dropbox has shed light on what actually is considered an eligible repair.

The 22-page document, titled "Visual/Mechanical Inspection Guide" (VMI), covered information on the iPhone 6, 6 Plus, 6S, 6S Plus, 7 and 7 Plus. It showed that Apple instructs its technicians and authorised service partners to examine whether the repair is in or out of warranty, or whether a replacement is required.

Under Apple's eligible for warranty service, the damage covered includes:

- Debris under the display glass or pixel anomaly

- FaceTime camera foam misalignment

- Single hairline crack to the front of the glass without point of impact or additional cracks

Apple's out-of-warranty service includes:

- Liquid damage confirmed by the owner

- Corrosion or internal LCI triggered

- LCD fractures

- Damage due to laser contact with camera

- Single hairline crack to the front of the glass without point of impact or additional cracks

- Chips or multiple cracks in glass

- Damaged audio/Lightning connector

- Extreme abrasion

- Bent/split enclosure

- Speaker/microphone grille damage

Damages not covered include:

- Mismatch between configuration code and colour, size, or model

- Intentional tampering or damage

- Disassembled unit or missing parts

- Non-Apple batteries

- Catastrophic damage

Source: Business Insider

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