Enterprises warm up to VPA enabled wireless speakers: Gartner

Hospitality, communications and remote healthcare applications to drive a $3.5bn market by 2021

Tags: Gartner Inc. (www.gartner.com/technology/home.jsp)United Arab Emirates
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Enterprises warm up to VPA enabled wireless speakers: Gartner New self-service, voice-based shopping and payment experiences will reduce friction in the bricks-and-mortar as well as e-commerce shopping environments, says Atwal.
By  David Ndichu Published  September 4, 2017

Increased enterprise adoption of VPA-enabled wireless speakers from 2019 will help drive this segment to a $3.5bn business by 2021, according to Gartner.

Examples of VPA (virtual personal assistant)-enabled wireless speakers include Amazon Echo and Google Home, although specialist devices will dominate the enterprise space.  

In healthcare, remote diagnostics and elder care applications will be enabled by VPA speakers. “The cost of hardware and services will, at least in part, be subsidised by healthcare ecosystem partners who are likely to gain substantial efficiencies, and encourage patient adoption," said Ranjit Atwal, research director at Gartner.

"Specialist VPA speakers with custom-made hardware and software configurations will roll out in the retail sector in 2020 and beyond. New self-service, voice-based shopping and payment experiences will be enabled, reducing friction in the bricks-and-mortar as well as e-commerce shopping environments," Atwal added.

Beginning in 2019, third-generation VPA speaker products will start shipping with some artificial intelligence (AI) functions running on the device rather than in the cloud. Gartner expects these AI-enabled VPA speakers to use edge-device, machine-learning capabilities to enhance latency, alleviate privacy/security issues and utilise bandwidth more efficiently.

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