Mobility helps balance user experience with security

Wisam Yaghmour, regional sales director, MEA at HID Global on why security will no longer mean sacrificing convenience

Tags: HID global ( Arab Emirates
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Mobility helps balance user experience with security Yaghmour said the next frontier of mobile choices and solutions is the ability to carry driver licenses, passports, social security cards and other citizen IDs on mobile phones.
By  Wisam Yaghmour Published  July 17, 2017

The goal of any mobility solution within an organisation is to improve experience as people confidently connect to and use a growing range of applications. The experience, of course, must be secure, using a single, trusted ID so that the process is quick and convenient.

Adding trust to IDs, however, is not a trivial task.  It’s relatively easy to enable a phone to present an ID to a reader and beep.  The challenge lies in remotely deploying an ID to a phone that the security administrator may have never seen, owned by a person whom he or she may not have met, and to do so with trust and security.

Security challenges are growing in today’s increasingly connected world. These challenges must be addressed in ways that combat threats without sacrificing convenience, as part of a more satisfying, mobile-centric experience at work.  A secure mobile experience will not only make us safer, but will also fuel further innovation in how services are offered and delivered. Meanwhile, there is a growing user demand for greater privacy protection as we use our identity across a growing number of connected aliases, credentials, applications and permission parameters in both the physical and digital worlds.

Let’s take a look at some best practices to help transition to a mobile ID platform.

Choice of Device

Expanding solutions and choices is particularly important.  Users should have a wide variety of options for carrying their trusted IDs, from phones to wearables to fitness and health devices.  They also should have many options for the types of IDs they can carry on their mobile devices to access data, doors and cloud applications, or receive bank transaction notifications on their phones for approval before execution.

Choice of Credential The next frontier of mobile choices and solutions is the ability to carry driver licenses, passports, social security cards and other citizen IDs on mobile phones. The latest solutions go beyond simply loading an image of a physical driver’s license on a mobile phone; they now ensure that all transactions related to over-the-air issuance, managing and presenting of credentials using mobile phones are conducted in a highly secure, closed-circuit environment protected by end-to-end encryption.

Services and Support

A crucial element in the next phase of today’s mobile revolution is the addition of services and support.  This includes software development kits (SDKs) to easily integrate encrypted credential provisioning technology onto phones, and to implement the cloud services and portals that are required for managing IDs.  SDKs are what enable ecosystem partners in a healthy market to extend use cases across a growing range of market segments, and to create innovative, customised mobile access solutions that can be fully integrated into their back-end systems.

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