Huawei joins forces with Dubai Smart Government to tackle happiness

The global ICT company will incorporate a happiness meter into its HiCare Application

Tags: Customer experienceCustomer serviceHuawei Technologies CompanyUnited Arab Emirates
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Huawei joins forces with Dubai Smart Government to tackle happiness Wang: "With the new Happiness Meter, we not only seek to ensure the quality of the after sales experience, but also to make sure customers always leave the Huawei Service Centers with a smile on their faces."
By  Alexander Sophoclis Pieri Published  July 4, 2017

Global networking and telecommunications equipment specialist Huawei is set to implement Dubai Smart Government's Happiness Meter across its service centres in the UAE.

The metre will be combined with Huawei's HiCare Application, enabling the company to monitor and collect data related to the customer experience surrounding Huawei's after-sales services.

Observing the customer journey in real-time, Huawei employees will be able to step-in at any point in the process and directly engage with any customers experiencing issues.

HE Wesam Lootah, CEO of Smart Dubai Government said: "This initiative by Huawei's goes hand-in-hand with the Smart Dubai Office led Happiness Index.  This step highlights the fact that the future collective happiness of Dubai society will stem from an integrated process, led by government initiatives, but with the contribution of all communities, and through the adoption of policies and practices that improve the wellbeing of all."

Following the launch of its first customer service centre in Dubai back in 2015, Huawei has launched several new facilities over the past few years. With the recent launch of the Abu Dhabi facility, Huawei today operates 47 customer service centres across the Middle East region.

Commenting on the collaboration, David Wang, country manager of Huawei Consumer Business Group in the UAE, shared: "Huawei is constantly building on its commitment to ensure outstanding customer service by putting consumers at the heart of our business. With the new Happiness Meter, we not only seek to ensure the quality of the after sales experience, but also to make sure customers always leave the Huawei Service Centers with a smile on their faces."

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