Gulf Air heads into Microsoft’s Azure Cloud

The implementation was carried out by Link Development, a Microsoft certified Cloud service provider.

Tags: BahrainCloud computingCustomer experienceGulf AirMicrosoft Gulf
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Gulf Air heads into Microsoft’s Azure Cloud (L-R): Dr Jassim Haji, director of Information Technology, Gulf Air, and Sherif Tawfik, country general manager, Microsoft Bahrain & Oman.
By  Alexander Sophoclis Pieri Published  June 20, 2017

Gulf Air, the national carrier of the Kingdom of Bahrain, has announced its deployment of Microsoft Azure Cloud.

Working closely with implementation partner, Link Development, a Microsoft certified Cloud service provider, the new implementation will help Gulf Air future proof its online platform, while also enhancing Web and cross-device services, thus improving the overall customer experience.

Sherif Tawfik, country general manager, Microsoft Bahrain & Oman, said: "At Microsoft our mission is to help every individual and organisation on the planet to achieve more and we are deeply proud to have played a part in Gulf Air's digital transformation journey."

"Sub-second response times are critical to travellers as they plan their itineraries, and this was a high-priority aspect of Gulf Air's digital transformation ... Azure allowed the company's online services to react in real time to fluctuations in Web traffic, all while providing world-leading security for both the airline and its passengers," added Tawfik.

Working closely with Link Development, Gulf Air has managed to rebuild its legacy Microsoft SharePoint-based website using a combination of Azure and open-source software platforms.

Sylvana Mounir, General Manager, Digital Services, Link Development, said: "We at Link Development have always strived to offer solutions that cater to the needs of every customer.

"Microsoft innovations, coupled with our inventive ways of engagement, delivery and support, empower Gulf Air to harness technology in order to achieve their business objectives."

Gulfair.com comprises of a main corporate site and sub-sites for the airline's services, which included Gulf Air's passenger loyalty programme, as well as cargo partners and customers.

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