Dimension Data launches Apple Practice

Move to help global systems integrator to drive iOS adoption in the enterprise

Tags: Apple IncorporatedCisco Systems IncorporatedDimension DataSystems integrator
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Dimension Data launches Apple Practice Manuele says as a global systems integration partner for Apple, Dimension Data our services and dedicated practice will free companies from integration and management complexities.
By  Manda Banda Published  June 13, 2017

Dimension Data has unveiled a dedicated Apple practice to help businesses easily manage corporate apps and data across the Mac, iPad, iPhone and Apple Watch.

The solution provider said becoming a global system integration partner for Apple will merge the world's best user experience provided by Apple devices with full enterprise capabilities.

"Apple saw in us a missing piece of the puzzle in terms of getting into the large enterprise space," said Joe Manuele, Dimension Data's group executive for customer experience and collaboration. "We didn't date long before realising, 'Yeah, this could be a meaningful relationship.'"

The new practice will build on Dimension Data's strategic relationship with Cisco, allowing end users to access consulting, implementation, management and support around Cisco video and collaboration solutions on iOS.

The Apple practice will be wood to Dimension Data's collaboration business unit from the get go, Manuele said, and should be material for the entire $8bn corporation within the next couple of years.

Dimension Data is one of just five globally certified Cisco partners, Manuele said, and is one of the vendor's three largest collaboration partners in any given quarter.

As Cisco Spark moves to iOS, Manuele said Dimension Data can provide the network assessments and enable the necessary LAN and network infrastructure to allow the joint products to be deployed in end user ecosystems.

By leveraging the new practice, Dimension Data said multinational organisations should be able to more easily align and integrate their existing enterprise solutions and systems with Apple's ecosystem while meeting corporate compliance requirements.

Dimension Data said it will accelerate the adoption of mobile devices in the enterprise space for Apple by providing managed mobility services. These services will address the configuration, control, support and security needs of end users and streamline integration and management complexities, according to the company.

The Apple business unit will include a worldwide team of Dimension Data network and systems engineers, as well as client service and support teams.

Dimension Data will also open a Centre of Excellence in the United States to showcase Apple products and demonstrate how they can be managed and maintained through the solution provider's endpoint lifecycle management offering.

In addition, the company plans to cross-train its application development workers supporting SAP HANA and its Cisco collaboration experts to get them involved in the Apple practice, Manuele said.

From those two pretty strong hubs, Manuele added that Dimension Data would scale its Apple practice on a country-by-country basis.

"We understand that our clients need a strategic approach to mobility - one that merges the world's best user experience through Apple devices with full enterprise capabilities," said Manuele. "As a global systems integration partner for Apple, our services and dedicated practice will free companies from integration and management complexities so they can focus on their business and unleash the full potential of the mobile enterprise."

Dimension Data's Apple practice will include a worldwide team of network and systems engineers, client service and support teams, and will have the full guidance and support of Apple's experts.

Other Dimension Data enterprise mobility services will include resale, configuration, provisioning, logistics, and help desk support. Ongoing device management for a wide range of functions will also be provided from application provisioning and reporting to device repair and mobility analytics.

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