RTA activates voice-enabled payments with Avaya

The new service will allow customers to pay their bills via the Interactive Voice Response system

Tags: Avaya IncorporationRoads and Transport Authority
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RTA activates voice-enabled payments with Avaya The service reflects the RTA's commitment to its strategic goal ‘People Happiness' as well as Smart City drive of Dubai Government.
By  Aasha Bodhani Published  June 11, 2017

The Roads and Transport Authority (RTA) has joined forces with Avaya to enable the Interactive Voice Response (IVR) system, allowing customers to pay their bills.

Customers will now have the option to use the IVR system for the credit card payments via the Payment Gateway of the RTA Call Center on the hotline number 8009090.

The new service will allow customers to pay for traffic fines, driver license renewal, replacement of lost or damaged driving licenses, renewal of vehicle registration, replacement of lost or damaged vehicle registration, and the addition of the new Dubai Brand Vehicle Plate.

Ahmed Mahboub, executive director of Customer Service, RTA's Corporate Administrative Support Services Sector, said: "Payment by the Credit Card through the IVR System of the Call Center (8009090) was first run on a trial basis for payment of traffic fines. After proving a success, the experiment was generalised to numerous other services in cooperation with Avaya."

"The system is capable of blocking the potentials of cyber fraud when the credit card is lost, and an attempted use by unauthorised persons is detected. This feature is accessible through a series of steps generated by the system to the user. Thus, users of this technology are assured of the highest level of security," he added.

The service reflects the RTA's commitment to its strategic goal ‘People Happiness' as well as Smart City drive of Dubai Government.

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