FCS onboards CosmoPMS to streamline hotel operations

PMS solution designed for smaller properties seamlessly connects all FCS solutions and third-party systems via new Unicorn interface

Tags: FCS Computer Systems (fcscs.com/)HospitalityUnited Arab Emirates
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FCS onboards CosmoPMS to streamline hotel operations  Integration equips CosmoPMS with the ability to share data such as guest check in/out status or room occupation status with third-party platforms, among other services.
By  David Ndichu Published  June 3, 2017

FCS Computer Systems (FCS), a provider of technology solutions and services to the hospitality industry, has announced the integration of its FCS Unicorn call accounting and interface gateway solution with CosmoPMS, a SaaS-based property management platform designed specifically to meet the needs of smaller hotels.

CosmoPMS’ provides hotels with the tools needed to streamline operations such as guest reservations, rate pricing and room availability. Its compatibility with FCS Unicorn now further ensures the ability to attain full operational efficiency via seamless communication and management of backend systems and services.

The new feature not only offers instant connectivity and integration with FCS’ full range of solutions, but also provides streamlined and centralised access to data from a host of third-party platforms.

Now capable of directly communicating with a host of third-party property systems such as PABX, guest internet and key card issuing platforms, CosmoPMS’ integration with Unicorn ensures that all data can be seamlessly accessed and stored within one solution for better productivity and quality in service.

This functionality provides several advantages once out of reach for small-scale hoteliers, including the ability to automatically charge guests for using a property’s Wi-Fi services or when consuming guestroom minibar items.

The integration also equips CosmoPMS with the ability to share data such as guest check in/out status or room occupation status with third-party platforms, ensuring all departments remain updated with the latest information necessary to maintain high service-level standards.

Reliance on just one platform for the flow of information provides hotel operators with simplified support services, as only FCS needs to be contacted should any sort of issue arise.

“CosmoPMS now integrates fully with our complete suite of hospitality operations management solutions, as well as a comprehensive range of PABX and other hotel systems,” said Jason Ling, vice president of marketing and digital at FCS. “We are proud to make such powerful functionality easily accessible to hoteliers who until now have had limited options available to them.”

Unicorn’s integration with CosmoPMS can also provide properties with a direct line of communication to FCS’ full range of operations streamlining solutions.

Platforms such as FCS e-Connect, e-Housekeeping, e-Laundry, e-Recovery, e-Engineering and e-Concierge, each designed to automate and track guest requests, room attendant assignments and laundry operations, can now all work together to provide hoteliers with a comprehensive property-wide view of all activities, sources of revenue and costs.

The solution is free to use for properties averaging 300 or less reservations a month.

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