SOUQ.com unveils first customer experience centre in Dubai

Customers can now order online and collect it from customer experience centre Helpbit Service Centre, Q-Express pick up and drop off station

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SOUQ.com unveils first customer experience centre in Dubai Customers will be able to use SOUQ.com's customer experience centre to return or service merchandise previously purchased from its site.
By  Manda Banda Published  March 12, 2017

E-commerce giant SOUQ.com, has announced the launch of its first customer experience centre on the Sheikh Zayed road in Dubai, making life more convenient for customers as well as sellers across the UAE.

SOUQ.com's flagship customer experience centre will serve as a multi-purpose destination for customers to look and feel the products before buying them online and even collect them from the conveniently located centre.

In addition, the online retailer said customers can also return or service merchandise previously purchased from SOUQ.com at the customer experience centre.

Ronaldo Mouchawar, co-founder and CEO, SOUQ.com commented that: "At the heart of everything we do is our promise to make online shopping as easy and enjoyable as possible for our customers, sellers and partners. The decision to bring everything together in one, convenient location - from customer service, after-sales, repairs and logistics - is synonymous with our drive to use innovation to continually enhance the online shopping experience and empower our users to overcome online shopping barriers."

Mouchawar said the first customer experience centre will function as the heart of the regional operations bringing all of the SOUQ.com services under one roof. "The centre will provide a physical extension to the online shopping experience by bringing popular products and brands closer to the customers as well as deliver exceptional on-demand services," he added. "The omni-channel experience provides customers benefits of face-to-face interaction with our staff, ability to fully inspect products prior to purchase and also avail our post-sales support and services."

One of the key features of this innovative offering by SOUQ.com is the Helpbit Service Centre, which enables customers immediate repair on smaller jobs like mobile phone screen changes, and acts as a pick up and drop off point for more extensive repair work that's sent on to the Helpbit headquarters.

The centre also serves as an extension of Q-Express, the logistics arm of SOUQ.com that provides an optimised e-commerce distribution service.

The centre will feature selected items and products from popular regional and international brands. The SOUQ.com customer experience center is conveniently located on Sheikh Zayed road next to Villa Rotana Hotel, and is open daily from 10 am to 10 pm and from 4pm to 8pm on Fridays.

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