NITI appoints FSI Middle East to deploy FM software solution
FSI will introduce its Concept Evolution system and Concept Reach self-service portal to the training institute.
FSI Middle East has been selected by the National Industrial Training Institute (NITI) in Saudi Arabia, to deploy an array of FM software solutions.
The facilities management solutions software provider will introduce both its Concept Evolution system and Concept Reach self-service portal into NITI's IT infrastructure.
Saber Nias, Business Development Manager of FSI Middle East, commented: "When we initially met with NITI, they needed a solution to gain more control over their campus facilities management contractors."
"They currently have five FM contractors on site, and all the PPM, reactive and scheduled tasks where being managed over the phone, and via email or sms. This created many islands of information and paperwork, which was often difficult to interpret or summarise into a standard format understood by all the parties involved."
He added: "Furthermore, they didn't have the right tools to monitor the FM contractors from both a cost and performance perspective, which was a very big concern for them."
FSI Middle East's Concept Evolution will enable NITI to better manage their respective FM contractors by overseeing multiple contracts, while also providing greater visibility over active projects. NITI will be able to monitor work performance and ensure SLA's in the contracts are met.
Furthermore, the company's Concept Reach is a customer self-service portal that will be utilised by both students and faculty members to manage complaints and issues online.
"Ultimately, their long-term goal is to enhance their service offering to the students and faculty and by providing NITI with the correct software, we are enabling them to log, track and manage issues/complaints online," added Nias.