Gulftainer upgrades terminal operating system with MACH

MACH software is used by leading port operators across the world

Tags: Gulftainer Company LimitedTata Consultancy ServicesUnited Arab Emirates
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Gulftainer upgrades terminal operating system with MACH Dalgaard says MACH is a key milestone in Gulftainer's information technology transformation strategy.
By  David Nidchu Published  March 5, 2017

Port operator Gulftainer has announced a major technology upgrade for the company, implementing a Marine and Container Handling (MACH) Terminal Operating System (TOS).

MACH is an advanced software used by port operators across the world. The new TOS upgrade is expected to enhance Gulftainer’s operating processes and customer service function through optimising job orders, vehicle routing processes for container pick-up and delivery as well as the management of un-laden travel distances within the terminal. The resulting efficiency of key operational processes will allow Gulftainer to boost terminal productivity, improve service quality, enabling the company to identify and solve problems before they occur, the company says.

Gulftainer is rolling out the MACH TOS across its terminals in the UAE in a phased manner in collaboration with Tata Consultancy Services (TCS). The first full implementation took place at Sharjah Container Terminal (SCT). Almost 1000 employees and customers received end-user training and User Acceptance Training.

K Raghunathan, head of the ports and cargo business at TCS India, said: “TCS has significant experience working with port operators around the world to roll out this type of product and I am delighted to confirm that the MACH roll out at the Sharjah Container Terminal (SCT) has been the most successful implementation of any we’ve facilitated globally.  The system went live on its scheduled date with no glitches at all.  This is a remarkable feat by the Terminal.  We are very excited to continue our partnership on this journey of innovation and digital transformation.”

Flemming Dalgaard, CEO of Gulftainer, said: “I am delighted with the achievements of everyone at SCT.  Pulling together as one to complete the go-live in such a way speaks volumes about the team we have on site.  With the implementation of MACH TOS, Gulftainer reiterates its continued commitment to improving its operational systems and enhancing customer experience. This step is a key milestone in our information technology transformation strategy.”

Steve Ogden, group port operations director at Gulftainer, added, “With the TOS at the heart of terminal operations across the board, MACH will play a crucial role in boosting our overall performance. The system will enhance efficiency and productivity while adding substantial value for our customers. Most importantly, container ships arriving at our ports will benefit from the considerable reduction in waiting times that comes with synchronised operations.

"We look forward to the roll-out of MACH at our Khorfakkan Container Terminal (KCT), where Super-User training is currently underway and commend our entire team at Gulftainer for their interest and effort at understanding how the new system can improve their areas of operation,” Ogden added.

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