What is the future of Enterprise Content Management in the Digital Era?
Comarch highlights the benefits of enterprise content management (ECM)
Enterprise Content Management (ECM) solutions have been known as a key technology used to capture, manage, store, deliver, and preserve content to support business processes.
Those standard functionalities have been established to help organizations with an overflow of information and was a beginning of a digital era.
The paperless office is a possible to reach solution, even when your partners are still one foot behind you. If an organization decides to work digitally it can use OCR (Optical Character Recognition) to extract metadata from paper or scan file (like PDF).
The important puzzle of such approach is to confirm the percentage of accordance of the OCR machine before buying. In order to benefit from OCR, it has to show the correct result at the level of 90% minimum. Other way company will lose more time and workforce to verify the data. Templates are also time-consuming. A better solution is a self-learning module.
Digital content is ready to be shared, changed, and discussed. Many business units, departments have different needs and ways they are working with content, often in various business dedicated applications.
Combining content and data into a unified management program is the tomorrow approach. If an organization will not provide secure, user-friendly platform for content collaboration, employees might use the one that is not authorized and do not secure full retention, lifecycle or accordance with the local law.
Both Forrester and Gartner agree future belongs not to a one closed repository solution but to hybrid content architectures. According to Gartner by 2018, 50% of enterprises will use it. They reinvent ECM into content services platforms and applications.
"Content Services are a set of services and microservices, embodied either as an integrated product suite or as separate applications that share common APIs and repositories, to exploit diverse content types and to serve multiple constituencies and numerous use cases across an organization," shared Karen A. Hobert, analyst at Gartner.
Forrester analyst Cheryl MsKinnon as well points out trend of Transparent Content Services and demand of interoperability, and ease of integration.
With some many rapid changes among ECM solution Vendors (EMC with Documentum bought by Dell, Documentum spun out and bought by OpenText etc.) it is valid to cooperate with a solid partner. We encourage decision makers to find a supplier who will not change your enterprise system but fit into it.
In case you would like to learn more about Comarch ECM solution please visit: http://www.comarch.com/trade-and-services/ecm/about-comarch-ecm/