Private sector companies adopt Dubai's Happiness Meter

Private entities join Smart Dubai's Happiness Agenda initiative

Tags: Smart Dubai Office ( Arab Emirates
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Private sector companies adopt Dubai's Happiness Meter The participation of the private sector in the Happiness Agenda initiative will improve the data that Smart Dubai has to refine the Happiness project, says Bin Bishr.
By  Mark Sutton Published  February 13, 2017

Sixty-eight private entities have joined Smart Dubai's Happiness Meter initiative, as part of compliance with the Happiness Agenda.

The Happiness Agenda includes a roadmap composed of a range of policies and programmes ensuring that government entities are supplied with the necessary tools and appropriate support structures to effectively implement the happiness strategy.

The Happiness Meter initiative has been created to measure alignment with the Agenda.

As many as 68 private entities have joined the ‘Happiness Meter' initiative developed by the Smart Dubai Government Establishment (SDG), which is a tool for measuring happiness in alignment with the Happiness Agenda.

Implementation of the Happiness Meter is now a prerequisite for consideration for the Dubai Services Excellence Scheme (DSES) award, which is run by the Department of Economic Development. Around fifty private sector entities have joined the Happiness initiative as part of the DSES.

"The Smart Dubai Office is leading Dubai's smart transformation with leading technological innovations to increase efficiency and improve people's everyday experiences in in line with the vision of making Dubai the happiest city on Earth," said HE Dr Aisha Bint Butti Bin Bishr, director general, Smart Dubai Office.

"We at Smart Dubai believe that happiness can be achieved and effectively measured. Linking private entities with the Happiness Meter's central database will provide us with data to revise and continually improve our smart transformation strategy by understanding happiness levels across services provided to the city residents' and visitors. Based on the results, customer experiences will subsequently be analyzed, improved and developed in line with the leadership's directives emphasizing that 'the people's happiness and welfare is a matter which cannot be delayed'," she added.

Expressing his appreciation for the 68 private entities joining the Happiness Meter initiative, HE Wesam Lootah, chief executive officer, Smart Dubai Government Establishment, said: "Launch of the Happiness Meter initiative contributes to building a distinctive smart city where the elements of sustainable well-being are available to the citizens and residents of Dubai and its vibrant business sector, considering that the Happiness Meter is the first of its kind in the world for measuring delightful experiences citywide.

"Because achieving happiness requires the concerted efforts of individuals and the government and private sectors, it being a key partner in pushing the wheel of development forward, we at SDG, the technology arm of SDO, work as one team and seek to forge partnerships with all public and private sectors to ensure impactful living experiences in Dubai," Lootah added.

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