ADCB open new digital banking centre
uBank aims to deliver a transition from conventional banking channels to a paperless digital experience
Abu Dhabi Commercial Bank (ADCB) has opened its first digital banking centre, dubbed uBank, which will be located in Yas Mall.
The digital banking centre aims to deliver a transition from conventional banking channels to a paperless digital experience using biometric authentication, a digital signature system and video assistance from a Virtual Relationship Officer.
With this service, new customers can open a bank account and receive a debit card, credit card and cheque instantly, additionally existing customers can order emergency replacement credit or debit cards.
Arup Mukhopadhyay, head of Consumer Banking Group at ADCB, said: "As an early adopter of smart banking technologies, with uBank, ADCB leaps ahead of the curve and is the first institution in the UAE to successfully bridge the gaps in offline and online banking services. At ADCB, it is not just about digital 'for digital's sake', it is about a consistent commitment to incorporate technology that creates value for customers by improving the overall customer experience, and subsequently the business.
"uBank embodies this ethos by supporting digital technologies with a human-assisted environment to help customers fully leverage the meaningful technology innovations on offer. We plan to continue to invest only in technologies that enhance our customer's banking experience and help us to drive operational efficiency and effectiveness as a business."
Saoud Khoory, general manager of Yas Mall, added: "We are delighted to have the first uBank, digital banking centre from ADCB opening at Yas Mall. As we continually look for exclusive concepts that can provide the best quality services and unique experience to our visitors, we are confident that uBank will cater to this with a convenient and modern banking facility at Yas Mall."
Two more uBank centres are expected to launch this year at Wahda Mall in Abu Dhabi and City Walk in Dubai.