Samsung Galaxy Note 7 investigation reports battery fault

Samsung will reportedly unveil further details of the investigation on 23 January

Tags: Samsung CorporationSamsung Electronics Company
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Samsung Galaxy Note 7 investigation reports battery fault The South Korean tech giant first released the Galaxy Note 7 in August 2016 (Jason Kempin/Getty Images for Samsung)
By  Aasha Bodhani Published  January 16, 2017

Samsung Electronics' faced its biggest backlash last year after its Galaxy Note 7 smartphones began catching fire. Following an investigation, the reason behind the faulty smartphones were down to a battery flaw.

According to a report from Reuters, a source has claimed that Samsung had carried out further testing and that the fires could not be software-related or down to the hardware design. Reuters has also stated that: "Investors and analysts say it is critical for Samsung to provide a convincing and detailed explanation about what went wrong with the Note 7 and how it will prevent such problems from recurring if it is to regain consumer trust."

Furthermore, "the source told Reuters that Samsung was able to replicate the fires during its investigation and that the cause for the fires could not be explained by hardware design or software-related matters."

Reuters has also said that Samsung may announced further details of the investigation on 23 January, a day before it announces its fourth quarter earnings.

The South Korean tech giant first released the device in August 2016, just in time to rival Apple's efforts, however despite receiving top reviews, reports surfaced about the devices faulty battery. The company then issued a worldwide recall of roughly 2.5 million devices, to which the replacement devices began showing the same issues.

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