Hertz implements Orange’s Datavenue IoT solutions
The company has implemented Orange’s solution to help support its hourly vehicle rental service.
Global car rental company Hertz has awarded a three-year contract to Orange Business Services to introduce IoT connectivity solutions to its hourly vehicle rental service.
Orange's IoT solution will enable connectivity across seven European countries: Belgium, France, Germany, Italy, Netherlands, Spain and UK.
Hertz 24/7 hourly rental service will incorporate Orange's Datavenue IoT solution, which will provides voice services from the vehicles, directly to the Hertz contact centre. Instead of engaging with local operators to provide sim cards in each country, Hertz is now able to oversee management of its fleet's sim cards and service management through Orange.
Fabrice Genty, senior director, Car Sharing Operations at Hertz, said: "We are constantly evolving as a business to reflect the changing demands of our customers. Our partnership with Orange Business Services is an ideal step for us as we embrace the future and take on new digital technologies that improve customer service."
Orange Business Services' Datavenue is a modular IT and analytics solution, which covers the collation of relevant data and objects, implementation of a secure connection, as well as management of the customer information system environment.
Anne-Sophie Lotgering, senior vice president, Europe, Russia & CIS at Orange Business Services, commented: "IoT technology paves the way for new innovative services in the future. Working with a global player in the industry like Hertz is a great opportunity for us to showcase our global IoT expertise and the reliability of our services.
"We prioritise an unmatched customer experience, and we're firm believers in pushing the boundaries of innovation. By working with Hertz, we can do both."