CompTIA AskIT to help fix IT issues

Free-of-charge IT troubleshooting service launched by CompTIA

Tags: CompTIA (www.comptia.org)
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CompTIA AskIT to help fix IT issues CompTIA's AskIT service will help users to deal with technical issues.
By  Mark Sutton Published  November 21, 2016

IT association CompTIA has announced a new global, free-of-charge, online IT support service.

AskIT, which has been launched in beta by CompTIA, is a 24/7 online service, supported by a roster of 2,000 CompTIA certified IT professionals, who are available to answer questions from anyone seeking help with a technology-related issue.

The service is intended to address queries and problems in areas including internet and networking; hardware and peripherals; software; operating systems and cybersecurity.

Uses can simply ask a question at the AskIT website, https://askitnow.com/ , and the query will be routed directly to a CompTIA certified technician. CompTIA said that the service will provide personalized help for each individual enquiry, and will also ensure the safety and privacy of interactions. The AskIT site uses secure HTTP, and the questions and chat history is only visible to the user and the responding technician. No individual information will be posted to a user forum or an FAQ list and it won't be shared with other AskIT users.

AskIT provides professional tech support and advice only from trained and CompTIA-certified IT workers. CompTIA certifications are recognized around the world and across public and private sectors as a trusted validation of technical skills. CompTIA has awarded more than two million certifications to IT professionals who have passed rigorous exams that tested them on real-world scenarios and situations to assess their technical proficiency.

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