Emirates NBD to debut intelligent chatbot for banking

Emirates NBD will soon launch EVA to assist customers with their banking needs

Tags: Emirates NBD
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Emirates NBD to debut intelligent chatbot for banking Emirates NBD Future Lab, is currently piloting EVA's voice capabilities through a customer user group for calls to its customer service centre
By  Aasha Bodhani Published  November 20, 2016

Emirates NBD has unveiled that that it will soon launch ‘EVA', the region's intelligent voice-based, virtual chatbot for banking in the Middle East and North Africa region.

Emirates NBD Future Lab, is currently piloting EVA's voice capabilities through a customer user group for calls to its customer service centre, this ensure that's the group can interact with EVA. The virtual assistant will converse in English and offer a personalised customer experience based on artificial intelligence algorithms.

Furthermore, the beta version includes chatbot capabilities via the bank's Facebook messenger, which will soon be extended to its mobile banking application.

Suvo Sarkar, senior EVP & group head - Retail Banking & Wealth Management at Emirates NBD, said: "EVA will soon be an exciting new addition to our customer service toolkit, acting as an intelligent virtual assistant to help customers with their banking needs.

"Leveraging cutting-edge technology, EVA will usher a new era of instant customer service via a human-like conversational interface. Activating EVA is a part of our over-arching customer-first philosophy to make banking simpler and more convenient through digital innovation."

Emirates NBD Future Lab is testing implementation of EVA as part of the bank's AED500 million commitment to digital innovation and multichannel transformation to increase customer loyalty.

Pedro Cardoso, head of Multichannel and CRM at Emirates NBD, said: "Emirates NBD has always been a step ahead in anticipating customer's needs and offering simpler banking solutions by leveraging digital innovation.  We recognise that customers today need quicker access to service and EVA's intelligent voice and text with natural language recognition capabilities will help us provide a level of engagement never seen before by the region's banking customers."  

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