Dubai Customs and Nexthink tackle eTransformation
Nexthink is improving the government department’s visibility over its IT infrastructure and how it operates from end-user perspective.
Dubai Customs has recently announced a collaboration with Nexthink that will look at improving visibility across its IT infrastructure.
Providing insights from the perspective of an end-user, the project will help the IT team to better improve its services and tackles issues quickly.
Khalid Sulaiman, manager solution support, Dubai Customs said: "We searched extensively for an IT Analytics solution to help us better manage our comprehensive IT Infrastructure. The Nexthink platform provides meaningful insights by offering real-time alerts and notifications of any emerging problems."
He adds: "In effect, it offers Dubai Customs a window into the future to proactively address issues before they can affect the infrastructure as a whole. Nexthink enables us to significantly improve efficiency and productivity."
In the first quarter of 2016, Dubai Customs processed over 2.241 million transactions over its 19 main services. Maintaining a comprehensive IT infrastructure network, to date, the government department operates 23 centres across the country.
Ahmed Seleem, Regional Manager, at Nexthink, commented: "Dubai Customs is on the leading edge of technology adoption and has established itself as not just a national, but a global leader in trade facilitation and security protection.
"Nexthink's real-time analytics provide the IT team meaningful data and actionable insight, to proactively identify service and performance issues even before employees can contact IT support.
"The partnership with Nexthink helps empower Dubai Customs to both safeguard its legacy and lay the foundation for a technology-driven future," he added.